Call Recording for compliance
It is true that there are other reasons why Call Recording helps companies, such as quality or customer experience, however, we must not forget that…
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U.S. SEC requires Wall Street banks to document all intern communications, are they prepared for this?
A Reuters article (2021) reported that the U.S. Securities and Exchange Commission (SEC) opened an investigation into how Wall Street Banks documented and tracked digital communications among…
The basics of Recordia Transcription
Today, call recordings and transcripts are important part of an effective customer service experience. The fact that Call Center agents can use text transcriptions of…
The basics of Recordia Biometric Identification
All those companies that collect and work with customer data must be rigorous in terms of protecting and authenticating this data properly. With the constant…
The basics of Sentiment Analysis
Analyzing and understanding the emotions of audiences is fundamental for companies. Today, customers have been expressing their thoughts and feelings more openly than ever before.…
The basics of Recordia Speech Analytics
If you are evaluating to incorporate Speech Analytics technology into your company, although it seems obvious, the first thing you need to understand is what…
The basics of Recordia Call Recording
Call recording is essential in some companies to comply with international data protection regulations and to achieve full ethical and regulatory compliance. The purpose of many…
Sentiment Analysis: What is it and what is it for?
What is Sentiment Analysis? Sentiment Analysis is one of the fields of natural language processing, dedicated to exploring subjective opinions or feelings collected from various…
Business Rules: Recordia’s newest feature
What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”. This feature’s objective is to…
How Speech Analytics benefits sales teams
Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have some type of call recording…
PCI Compliance Call Recording
PCI Compliance Call Recording refers to the requirements set forth in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set…
California Call Recording Law
With the advancement of technology and the importance of business intelligence, more and more companies tend to record, store and analyze the conversations between their…