KYC, what is it and why is it important for banking?
As a result of the digitalization of banking, attacks such as identity theft and financial fraud or extortion have increased and KYC or “Know Your…
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GDPR Compliance Checklist: assess your personal data management
While the value of consumers’ personal data keeps increasing, the exposure to organizations collecting their information for business purposes is also increasing, especially considering the…
Call Transcription Software: Everything you need to know about
Today, call recordings and transcriptions are an important part of an effective customer service experience. The fact that companies can use text transcriptions of their…
MS Teams Call Recording: the challenge of Compliance
Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was not until the confinement by the…
Beyond call analysis: Sentiment Analysis for better marketing
It is often said that good businesses are those that always prioritize their customers and listen to them, but the real question is, do they…
Is PCI DSS a regulation? Everything you need to know about
What is PCI DSS? Surely, or almost certainly, you have seen the acronym PCI DSS at some point, and perhaps you are not entirely clear…
Speech Analytics for Call Center: the benefits of Artificial Intelligence
The use of call recording in Call Centers has become generalized a few years ago in order to monitor randomly the calls to evaluate the…
Why have banks switched to Biometric Identification to comply with regulations and avoid fraud?
Cyber-attacks and fraud are the daily life of many companies and customer data can be left unprotected and within the reach of anyone, which is…
Build a first-class team with call transcription
Quality customer service and a seamless user experience result in satisfied customers and increased sales volume. The fact that Call Center agents can use text transcription of their calls…
How Sentiment Analysis helps to boost your CX
Call Centers have become a strategic element of the company, regardless of the sector, and deal with a variety of issues, from contracting or information…
Improve your products thanks to Speech Analytics
Market research allows to know the opinions, preferences, motivations, obstacles, and even suggestions for product improvement, of customers and to obtain essential conclusions and insights…
Why Speech Analytics helps you to increase sales?
Speech Analytics is becoming one of the most demanded technologies in recent years by companies from different sectors. Most companies have implemented Call Recording software…