Microsoft Teams Call Recording
With the increase in the use of Microsoft Teams, call recording has become an important issue for compliance with regulations and the continuity of the…
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A PCI DSS Compliance for Call Centers
With the advancement of technology, the importance of protecting the privacy of customers has become a major problem of fines and reputation, especially in the…
Customer Service Tips for Call Center
Customer Service Tips for Call Center. Companies that have the customer in the middle of their operation are benefiting from the increased quality of service…
How to Use Speech Analytics
Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality control and regulatory compliance with…
Benefits of Speech Analytics
Speech Analytics Solution Speech Analytics in its beginnings was the process of analyzing the recorded audio of phone calls to detect trends and patterns in…
Speech Analytics Software for Call Center
What is Speech Analytics? Speech Analytics Software was initially available around 2002. Since then, its popularity has grown exponentially. Today, the level of precision of…
Call Recording Software
Call Recording Software Features and Compatibility Learn more about our Call Recording Software. Call history, search and playback. Coaching and quality control tools. Detailed reports…
Speech to Text Analytics Tool, the Recordia’s Speech Analytics
Discover customer insights, improve Call Center performance, and make the best business decisions by analyzing voice-to-text interactions with Recordia and its Speech to Text Analytics…
PCI DSS Compliance in Call Recording
Protect your customers, comply with the security standards of payment cards. Privacy and regulatory compliance is an issue that concerns companies and their customers. In…
Take Advantage of AI-powered Speech Analytics
Many companies that have been recording their calls for years are not prepared to fully exploit their data with Speech Analytics thanks to Artificial Intelligence…
Recordia participates in American Bankers Association’s very first virtual conference
ABA’s Risk And Compliance Virtual Conference July 28-30 In today’s challenging times it is critical that we find creative ways to come together to network…
Why Banks and Financial Institutions are using Speech Analytics
Banks and Financial institutions are rapidly expanding the channels they use to sell and serve customers and the platforms and technologies used to support these…