Speech Analytics

AI-Powered Interaction Analysis.

Powered by AI, Recordia® allows you to make business decisions based on data extracted from all your conversations. Capture, transcribe and analyze all your interactions whether they are calls, SMS, emails, faxes, Microsoft Teams video calls or 1-on-1 meetings.

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Mujer hablando por teléfono sobre fondos y tarjetas que ilustran analíticas de voz y datos de negocio con Recordia

The ultimate solution for analyzing your interactions

Automatically transcribe voice calls to text, analyze their content and context. Get all the details of your conversations such as overlaps, silences, speech rate and tone, and assess the emotional character, level of engagement and quality of communication of each interaction.

Icono con formas geométricas azules que representan la categorización y etiquetado de llamadas en el software

Categorize and label calls according to their content and purpose.

Icono de carita feliz, triste y lupa que representa análisis de emociones y satisfacción del cliente

Detect the needs, feelings and satisfaction of your customers.

Bombilla azul encendida que simboliza ideas y oportunidades de negocio detectadas en cada conversación

Identify the intentions and business opportunities in each conversation.

Icono de bocadillo de chat con símbolo de alerta, representa detección de conflictos y quejas en llamadas

Detect conflicting situations, objections and complaints that occur in calls.

Cronómetro con marca de verificación azul que simboliza optimización del tiempo en las llamadas y su resolución

Optimize talk time, hold time and problem resolution time.

Icono de engranaje con flecha circular y tres flechas ascendentes, simbolizando mejora y crecimiento estratégico

Generate reports and statistics to make strategic decisions and improve agent training.

Bocadillos con textos Conversation, Voice y Sentiment Analysis que ilustran funciones del software de analítica de voz

Know everything that happens in your calls with your clients.

Improve the quality of your service, increase your sales and optimize your resources with Recordia®.

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Business Conversation Analysis

Gain valuable insights into the performance of your sales teams

Analyze every sales call, track key metrics and use call intelligence to identify areas for improvement.

Use Cases

Business intelligence from your interactions

Go beyond recording calls for compliance. Understand your customers better and gain a competitive advantage for your company.

Icono de carrito de compra con gráfico ascendente, representa aumento de ventas mediante análisis de conversaciones

Increase Sales

Understand how your customers respond to your products and promotions and analyze if agents fully read contracts and legal requirements.

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Improve Customer Service

Forget random quality controls, evaluate 100% of your interactions and get a complete picture of your agents' performance and compliance.

Icono circular con flecha azul turquesa hacia la izquierda, usado para ilustrar clientes en riesgo de churn

Detect Customers at Risk of Churn

Detect early signs of customer churn and make early decisions to improve customer retention.

Icono de carrito de compra con gráfico ascendente representando análisis de conversaciones y rendimiento en ventas

PCI DSS Anonymization

Comply with PCI security standards by anonymizing sensitive data in your recordings and transcripts to avoid fraud and data theft.

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Transcription

Transform your interactions into actionable insights with our Cognitia® transcription service

Mujer usando portátil junto a interfaz de software de transcripción y análisis de audio de Recordia

High Accuracy and Transcription Speed

Regardless of volume and audio quality.

Speech Rate, Overlaps and Silences

Detect speaker overlaps, speech rate, high-pitched voices, and silences to understand better what is happening.

Specialized in Spanish Language

Including variations from all Spanish-speaking countries, Catalan and English.

Customized Models

To suit your needs and provide the most accurate transcriptions.

Sentiment Analysis

Understand how your customers feel and improve their experience

Detect positive and negative feelings in each intervention, understand your customers' needs and improve the experience you offer.

Tres iconos azules con textos: detectar satisfacción del cliente, gestionar reputación y mejorar el servicio al cliente

Mujer usando portátil y hablando por móvil rodeada de gráficos sobre experiencia y fidelización del cliente con analítica de voz

Personalized dashboards

A complete view of real-time data

Understand exactly what's happening

Eliminate tedious control tasks and get personalized dashboards making it easier for supervisors to review in a smarter way.

Interfaz de Recordia con paneles de métricas y gráficos para analizar calidad y satisfacción en Speech Analytics

Meet Recordia® Solution

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Flexible

Adapts to your needs and budget.

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Secure

Complies with data protection and quality of service regulations.

Icono de chip con letras AI, representa el uso de inteligencia artificial en el análisis de conversaciones

Innovative

Uses artificial intelligence and natural language processing to analyze conversations.

Dos piezas de rompecabezas encajando, simbolizando integración eficaz para mejorar la experiencia del cliente

Effective

Helps you improve customer experience, increase revenue and reduce costs.

Discover the power of Recordia® and unlock your full potential!

Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!