Quality Audit Automation

Optimize your quality control processes and lighten your supervisors’ workload

Monitor and score 100% of customer-agent conversations with advanced and customized criteria, including customized speech parameters, acoustic indicators and sentiment analysis. Reduce the risk of missed calls due to non-compliance and significantly improve agent performance.

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Automated and comprehensive quality control through AI

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Categorize Calls Automatically

Categorize 100% of calls and detect trends, anomalies and best practices that ensure the highest contact center quality.
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Script Adherence

Verify whether your agents are following established scripts by customizing quality parameters. Obtain weighted scores for each call and agent, facilitating accurate evaluation.
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Monitor Agent Quality and Performance

Access customized dashboards that enable supervisors to quickly identify agents requiring special attention and improve their performance.
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Improve Customer Service

Detect your customers' needs, feelings and satisfaction levels to create experiences that meet the highest quality standards and increase your Net Promoter Score.
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Improve your team's performance with Automated Scorings and Customized Quality Controls

Customize the quality parameters that affect your business and obtain weighted scores for each call and agent, detecting those cases that need corrective actions.

Set your own quality parameters and adapt the evaluation to the specific needs of your business.

Obtain call scorings based on customized evaluation rubrics.

Optimize evaluation time and review more conversations without compromising accuracy.

Boost trust, transparency and compliance.

An end-to-end solution for unmatched quality

With our solution, we evaluate with transparency and focus on what really matters to our customers - their experiences and expectations.

Ensure the quality and compliance of your scripts.

Identify up-sell and cross-sell opportunities.

Discover trends, anomalies and best practices.

Reduce overhead costs by optimizing processes.

Improve agent training on more effective techniques.

Increase customer satisfaction with quality customer service.

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Quality Control

Download our Use Case and understand how to monitor, analyze and rate customer interactions.

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Discover the power of Recordia® and unlock your full potential!

Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!

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Get more information, plans, and a demo.

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