The benefits of Speech Analytics for Call Centers
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the…
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10 benefits of cloud-based call recording for businesses
Whether you are managing a startup or an enterprise, the amount of daily calls can often be overwhelming. Because real-time interactions are generally difficult to…
3 reasons why you need to encrypt recorded phone calls
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are millions of calls recorded daily. North America…
The benefits of Call Recording on Cloud vs. On-Premise
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly substituting on-premise over the course of the last few years. However,…
How to enhance your CRM
The biggest key aspect to the success of a business is a satisfied customer. For this reason, in recent years there has been growing trend…
Why is Speech Analytics important?
Analyzing your customers’ calls is the best way to know how your business is performing, 92% of all interactions with customers occur over the phone,…
Omnichannel recording: The importance of a single information repository
In today’s ever-changing environment, businesses need to adapt to the needs and wants of their customers. Companies are now expected to discover and use innovative…
Improve your business processes through Recordia’s Salesforce connector
Recordia’s connector for Salesforce CRM increases productivity and efficiency of all sales and marketing teams. Salesforce is known for revolutionizing the CRM industry. Due to…
What is Outbound Call Center?
Outbound Call Center Outbound Call Centers are call centers where the focus is not on receiving incoming calls but making outgoing calls. This means, they…
5 things to look out for when choosing a secure voice and data recording solution
Most companies have been recording phone calls for years, mostly for quality control, and just like any other data, voice recordings must be securely retained…
Call Recording: Ways to keep up with financial regulations
If you work for a financial services company who is legally required to record calls and interactions for compliance purposes, now there is a new…
Why financial institutions need to record mobile phones
Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes. However very few banks are recording mobile phone…