Industries

Contact Center

Automate and manage process quality while reducing costs.

Monitor quality in 100% of conversations, quickly automate and evaluate agent performance, and gain actionable insights.

Talk to an expert

Agente de contact center sonriente con auriculares frente a un portátil, asociado a mejora de calidad y eficiencia en el servicio

Multiply productivity

Get customized dashboards that facilitate smarter control by supervisors and improve service quality.

Icono de persona con tres estrellas simbolizando evaluación y mejora de la calidad del servicio en el contact center

Increase service quality

Evaluate 100% of interactions quickly and more accurately and ensure that your interactions meet established quality standards.

Ícono de gota amarilla con flecha ascendente, simboliza detección de tendencias y mejoras en KPIs del contact center

Identify trends and inefficiencies

Listen to your customers and uncover trends and inefficiencies in your processes, products and services to improve data-driven KPIs.

Ícono naranja con triángulo de advertencia y flecha descendente que representa reducción y gestión de riesgos en el contact center

Reduce risk

Minimize risk by monitoring regulatory compliance, avoiding fines and securing brand reputation.

Icono de lista de verificación verde que representa control de cumplimiento del guion en el contact center

Verify claims

Detect if the agent is adhering to the established script by measuring and assessing adherence in the different parts of the speech.

Ícono de barras azules que representa métricas para monitorizar el rendimiento en el contact center

Monitor metrics

Measure and monitor metrics such as TMO, AHT, silence times, overlaps or high tones while saving time on supervisor evaluation tasks to assess agent quality and performance.

Ícono morado de bolsa de dinero frente a engranaje que representa eficiencia operativa y optimización de costos

Optimize costs

Identify opportunities to improve operational efficiency and optimize metrics such as FCR to save costs.

Identify unsatisfied customers and improve their experience

Analyze all conversations with your customers and ensure quality experiences.

Detect overlaps and high tones of voice

Measure overlapping agent and customer interventions and high tones of voice to detect key information about the agent's treatment or a potential problem or discussion.

Measure silence times

Measure silence times in your conversations with customers and uncover potential problems in the service provided by your sales agents.

Understand how your customers feel

Analyze your customers' feelings in each intervention and understand how your customers really feel about your financial products and conditions.

Agente de contact center sonriente al teléfono con iconos que muestran métricas de satisfacción de clientes

Maximum security for PCI DSS compliance in call recording

Provide the necessary security for sensitive credit card data to comply with PCI standards in your recordings and transcriptions and prevent fraud and data theft.

Audio Anonymization

Get completely clean audio. Recordia® permanently removes all sensitive payment card data by replacing the part of the audio where it appears with white noise.

Reproductor de audio con onda y candado marcando un tramo protegido para anonimizar datos de tarjetas en grabaciones

Transcription Anonymization

Fully secure and compliant transcripts. Recordia® permanently removes all sensitive payment card data, replacing it with hash marks.

Ejemplo de transcripción de llamadas donde los datos de tarjeta del cliente se anonimizan con almohadillas para cumplir PCI DSS

Recordia® Voice Biometric Authentication

Facilitate customer and agent authentication and create personalized experiences

Ícono circular azul de cara sonriente con símbolo más, representa experiencia de cliente mejorada en autenticación por voz

Enhance the customer experience

Authenticate quickly and frictionlessly through a natural conversation, without preset phrases or security questions.

Icono de candado dentro de un escudo azul que simboliza seguridad y protección contra fraude e identidad robada

Prevent fraud and identity theft

Secure authentication and verification through inherent qualities of each person to prevent fraud and identity theft.

Cronómetro con marca de verificación azul simbolizando ahorro de tiempo y optimización de costes en el contact center

Optimize costs and operational time

Reduce the time and operational costs of customer verification processes by more than 30 secs/call.

Facilitate access to your agents without relying on external devices

Ensure the identity of the workforce, thanks to the combination of voice biometrics and transcription, in any channel they use when connecting to corporate environments in person or remotely.

Banner con texto Two-factor Whitepaper y miniatura de documento sobre autenticación de doble factor con biometría de voz

Discover the power of Recordia® and unlock your full potential!

Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!