Industries

Telcos

Drive customer experience and build a loyal relationship with your customers

Analyze the voice of the customer to gain valuable insights for customer loyalty and acquisition.

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Torres de telecomunicaciones sobre fondo azul con texto sobre análisis preventivo y experiencia de clientes en telcos

Drive loyalty, reduce churn and ensure compliance with Conversational Intelligence

Panel con gráficos de churn y riesgo por categoría en telecom, más indicador 86 % de satisfacción ligada a quejas

Identify customers with the highest probability of churn

Automatically identify and analyze interactions for detailed data on customer intent and overall customer experience.

Detect negative customer experiences.

Identify the reasons for dissatisfaction (prices, slow connection or service-related complaints).

Detect the intention or threat of customer churn or change of company.

Understand your customers and ensure sales performance

Understand how your customers respond to your products and promotions to learn which sales techniques work best and how to establish an effective sales message.

Measure the quality of leads and monitor response to offers.

Identify up-sell and cross-sell opportunities.

Discover trends, anomalies and best practices.

Analyze whether agents fully read contracts and legal sales requirements.

Profesional analiza gráficos de ventas en un rotafolio destacando mejoras y evaluación del proceso comercial

Monitor agent quality and performance

Icono lineal de agente de atención telefónica con auriculares, usado para ilustrar la mejora del entrenamiento de agentes

Improve agent training

Analyze and measure the level of agents' adherence to the script in the different parts of the conversation, from greeting to selling and closing.

Icono de documento con clip azul, usado para ilustrar análisis de conversaciones y mejora del discurso de ventas

Improve sales pitch

Measure the overlap of agent and customer interventions, high tones of voice and silence times to detect key information about the deal the agent is making or about a potential problem or discussion.

Icono de corazón azul sobre círculo celeste, usado para representar análisis de sentimientos de clientes

Understand how your customers feel

Analyze your customers' feelings in each intervention and understand how your customers really feel about your products and the service they received.

Want to discover how Recordia® transforms your customer experience, drives your business and maximizes benefits?

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Recordia® Voice Biometric Authentication

Facilitate customer authentication and ensure secure access to your processes and services

Icono azul de cara sonriente con símbolo de suma, representa mejora de experiencia de cliente en autenticación por voz

Enhance customer experience

Authenticate quickly and frictionlessly through a natural conversation, without preset phrases or security questions.

Icono de candado dentro de escudo azul que representa seguridad y prevención de fraude en autenticación de voz

Avoid fraud and identity theft

Confirm that the policyholder is really the one on the phone. Obtain proof of life, reduce fraud and identity theft.

Icono de cronómetro con marca de verificación azul, simboliza ahorro de tiempo en verificación de clientes

Optimize costs and operational time

Reduce the time and operational costs of customer verification processes by more than 30 secs/call.

Discover the power of Recordia® and unlock your full potential!

Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!

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Use Cases

Discover Recordia®'s versatility through its wide array of use cases.

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