Recordia® was recognized alongside our client Inmark at the Platinum Customer Experience Awards, held on June 11, with the award for Best IT Project in Speech Analytics.
This award recognizes the value of a project aimed at transforming customer conversations into useful information for improving the customer experience, operational efficiency, and data-driven decision-making.
The Platinum CX Awards, organized by Peldaño and Contact Center Hub, bring together companies, technology providers, and outstanding projects in the field of customer experience each year. In this edition, the recognition in the Speech Analytics category highlights the growing role of conversational intelligence in customer service, sales, quality, and operations.
For Recordia®, this award represents a significant boost to a vision it has championed for years: conversations should not remain merely as stored records, but should become a strategic source of knowledge for organizations.
Through intelligent analysis of interactions, companies can identify patterns, detect opportunities for improvement, better understand their customers’ needs, evaluate processes, and obtain objective evidence of what actually happens in each conversation.
The award-winning project we carried out with our client Inmark reflects precisely this approach: applying speech analytics technology to extract value from conversations and turn the customer’s voice into actionable business insights.
This recognition also highlights the importance of collaboration between the client and the technology provider in implementing projects that have a real impact. The combination of Inmark’s operational expertise and Recordia®’s conversational intelligence capabilities has enabled us to develop an initiative aimed at improving the visibility, analysis, and management of customer interactions.
At Recordia®, we would like to thank Inmark for their trust and collaboration throughout the project. We also thank Peldaño, Contact Center Hub, and the Platinum CX Awards jury for this recognition, which reinforces our commitment to innovation in the customer experience.
We will continue working to help organizations listen to, understand, and make the most of every conversation.
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