Blog
The importance of listening to the Voice of the Customer to uncover key insights
The Importance of Listening to the Voice of the Customer Customer satisfaction is a crucial element to the...
Voice Biometrics to comply with the new Customer Service Law
The new Customer Service Law that has been implemented aims to solve the problems detected in customer services, since...
Future is Here: Voice Biometric Authentication in Contact Centers
What is Biometric Authentication? Biometric authentication is a method of verifying a person's identity by using...
PCI DSS Compliance: Is your business at risk?
What is PCI DSS Compliance and why does it matter for your Business? PCI DSS (Payment Card Industry Data...
CMS Call Recording Requirements for 2023
On May 9, 2022, the Center for Medicare & Medicaid Services (CMS) announced a new ruling called the CMS Final Rule...
The new customer service: less waiting and more personalization
Currently, most of the complaints that customers filed with Public Administrations have in common the lack of customer...
The Voice of the Customer: listening to manage the CX in the banking industry
In recent years, the behavior of commercial banking customers has changed. They no longer make the same type of...
Come and meet us at the top events of the month!
The new artificial intelligence tools and solutions that are revolutionizing the world of customer service will once...
How to improve customer service for energy and utilities companies
With the deregulation and privatization of the utility market, the industry's competitiveness has skyrocketed....