Blog
Spoofing, the least known and most common attack
If there is one thing that is certain in the cyber threat landscape, it is that every year attackers are intensifying...
MS Teams and call recording for compliance
It is undeniable that companies face the challenge of knowing and complying with all the complex and demanding...
The importance of voice biometrics in the healthcare industry
Data privacy in the healthcare sector is a critical issue, as patients' medical data is extremely confidential and may...
3 Tips to empower agents and improve satisfaction
Customer service has become a critical part of brand loyalty. Why? Because the contact center is often the first line...
How to ensure customer data security in Contact Center calls?
Contact Centers are key in customer service and managing relationships with them. However, with growing concerns over...
The importance of listening to the Voice of the Customer to uncover key insights
The Importance of Listening to the Voice of the Customer Customer satisfaction is a crucial element to the...
Voice Biometrics to comply with the new Customer Service Law
The new Customer Service Law that has been implemented aims to solve the problems detected in customer services, since...
Future is Here: Voice Biometric Authentication in Contact Centers
What is Biometric Authentication? Biometric authentication is a method of verifying a person's identity by using...
PCI DSS Compliance: Is your business at risk?
What is PCI DSS Compliance and why does it matter for your Business? PCI DSS (Payment Card Industry Data...