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Intelligent Agents for efficient Call Overflow Handling
In large customer service centers, one of the most common challenges is Call Overflow Handling. Whether due to...
Certified recording in Microsoft Teams: the key to compliance in regulated environments
In recent years, Microsoft Teams has become the communication hub for thousands of companies. What started as a...
SAC Law: Impact on Customer Service and Contact Centers
The recent approval of the Customer Service Law bill (better known as the SAC Law, in Spanish) marks a milestone in...
Intelligent automation for efficient Contact Centers
Technological evolution has brought contact centers to a turning point. Customer experience and...
Hybrid customer service: humans and AI in the insurance industry
The insurance sector is at a turning point. Customers demand immediate, personalized, 24-hour service, while companies...
ISO 18295: the standard that defines the quality of contact centers
Customer service has become one of the most decisive factors in an organization's reputation and profitability....
Scalable customer service without sacrificing quality
Customer service is evolving rapidly. In an environment where consumer expectations are combined with accelerated...
What does Chile’s NCG 538 standard establish? New requirements for banking and financial institutions
General Regulation No. 538 (NCG 538), issued by Chile's Financial Market Commission (CMF), marks a turning point in...
Recordia obtains Microsoft 365 certification
We have reason to celebrate! Our Recordia® solution has just received Microsoft 365 certification, a recognition that...