Blog
Intelligent automation for efficient Contact Centers
Technological evolution has brought contact centers to a turning point. Customer experience and...
Hybrid customer service: humans and AI in the insurance industry
The insurance sector is at a turning point. Customers demand immediate, personalized, 24-hour service, while companies...
ISO 18295: the standard that defines the quality of contact centers
Customer service has become one of the most decisive factors in an organization's reputation and profitability....
Scalable customer service without sacrificing quality
Customer service is evolving rapidly. In an environment where consumer expectations are combined with accelerated...
What does Chile’s NCG 538 standard establish? New requirements for banking and financial institutions
General Regulation No. 538 (NCG 538), issued by Chile's Financial Market Commission (CMF), marks a turning point in...
Recordia obtains Microsoft 365 certification
We have reason to celebrate! Our Recordia® solution has just received Microsoft 365 certification, a recognition that...
From Demo to Deployment: The Hidden Challenge of Intelligent Voice Agents
More and more companies are experimenting with intelligent voice virtual agents. The first demos are usually...
5 Common mistakes in Call Recording and how to avoid them
Call recording is a powerful tool: it helps ensure quality, train teams, meet compliance requirements, and extract...
6 Challenges of AI Solutions in Contact Centers
Contact centers are going through a period of rapid transformation. The promise of artificial intelligence isn’t new....