Blog
5 Common mistakes in Call Recording and how to avoid them
Call recording is a powerful tool: it helps ensure quality, train teams, meet compliance requirements, and extract...
6 Challenges of AI Solutions in Contact Centers
Contact centers are going through a period of rapid transformation. The promise of artificial intelligence isn’t new....
How AI is Revolutionizing Contact Centers in 2025
Customer interactions with businesses are no longer just support calls. In 2025, Contact Centers have become a...
Smart Contact Centers: Boosting Quality with AI
Artificial Intelligence (AI) is transforming how large contact centers assess, understand, and improve customer...
Intelligent transcription: keys to optimizing the Customer Experience
Customer conversations are packed with valuable insights that can help improve services and strengthen relationships....
The New Customer Service: AI, People, and Balance
Customer service has undergone a profound transformation, from manual switchboards to the deployment of sophisticated...
Secure AI-Powered Recording in Microsoft Teams: Beyond Compliance
Ensuring security and privacy in corporate recordings is a critical challenge. Video conferencing platforms like...
Voice Biometrics and secure authentication under PSD2 and PSD3
In recent years, authentication requirements in the financial services sector have undergone a major transformation....
Why your company needs to record and analyze interactions in times of heavy regulation?
Companies in industries like banking, insurance, telecom, or healthcare know that compliance isn’t just a legal...