Blog
How the Customer Service Law will impact businesses in 2026
Starting in 2026, companies providing customer service in Spain will need to adapt to a new regulatory framework. The...
Best Practices for Automating Compliance
The growing complexity of regulations and the need to operate in highly collaborative digital environments have made...
Why choose Voice Biometrics over traditional authentication methods?
In an environment where data security and operational efficiency are increasingly critical, especially for large call...
Keys to creating unique voice channel experiences
In today’s digital economy, where customer experience has become a strategic differentiator, voice channels continue...
7 Artificial Intelligence trends that will transform businesses in 2026
Artificial intelligence (AI) has gone from being an emerging technology to a strategic force that is redefining how...
Intelligent Agents for efficient Call Overflow Handling
In large customer service centers, one of the most common challenges is Call Overflow Handling. Whether due to...
Certified recording in Microsoft Teams: the key to compliance in regulated environments
In recent years, Microsoft Teams has become the communication hub for thousands of companies. What started as a...
SAC Law: Impact on Customer Service and Contact Centers
The recent approval of the Customer Service Law bill (better known as the SAC Law, in Spanish) marks a milestone in...
Intelligent automation for efficient Contact Centers
Technological evolution has brought contact centers to a turning point. Customer experience and...