Industries
Finance and Banking
Provide your customers the best customer experience while complying with regulatory requirements.
Ensure end-to-end financial regulatory compliance
We provide the most robust and universal compliance available for financial services call recording.
Record all regulated communications by your employees (PBX, mobile and unified communications, including voice, chats, video, screen sharing and more) in the cloud and ensure compliance with key global regulations.
Deliver the best experience while ensuring compliance
Gain deep insights into conversations to anticipate opportunities, reduce compliance risks and improve customer satisfaction.
Script compliance
Detect whether your business managers are fully adhering to the established commercial and contractual script to make clear the terms and conditions that this highly regulated industry demands.
Improve Customer Experience
Automatically categorize interactions, spot trends, address issues and improve the performance of your sales managers and legal counsel to enhance the customer experience.
Detect Customers at Risk of Churn
Detect early signs of customer churn, such as complaints, suggestions or mentions of competitors to anticipate corrective actions.
Understand how your customers feel
Analyze your customers’ feelings at each intervention and understand how your customers really feel about your financial products and conditions.
Want to discover how Recordia® transforms your customer experience, drives your business and maximizes benefits?
Maximum security for PCI DSS-compliant interactions
Provide the necessary security for sensitive credit card data to comply with PCI standards in your recordings and transcripts and prevent fraud and data theft.
Audio Anonymization
Get completely clean audio. Recordia® permanently removes all sensitive payment card data by replacing the part of the audio where it appears with white noise.
Transcription Anonymization
Fully secure and compliant transcripts. Recordia® permanently removes all sensitive payment card data, replacing it with hash marks.
Recordia® Voice Biometric Authentication
Authenticate your customers and ensure secure access to transactions and services
Enhance the customer experience
Authenticate quickly and frictionlessly through a natural conversation, without pre-established phrases or security questions.
Prevent fraud and identity theft
Secure your customers’ identity thanks to the inherent qualities of their voice and ensure secure access to transactions and services.
Optimize costs and operational time
Reduce the time and operational costs of customer verification processes by more than 30 secs/call.
Automated compliance and risk prevention
Download our Whitepaper and understand how to perform secure recording and storage of interactions to comply with regulatory requirements.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Brochure
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Use Cases
Discover Recordia®’s versatility through its wide array of use cases.