Category: Call Recording

Microsoft Teams is an effective collaboration tool, and it is transforming the way millions of people work every day. That’s why companies, in their quest…

The COVID-19 pandemic brought unprecedented pressure on businesses, including supply chain disruption, lockdown, new ways of buying and new ways of working. These changes had…

While the value of consumers’ personal data keeps increasing, the exposure to organizations collecting their information for business purposes is also increasing, especially considering the…

Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was not until the confinement by the…

It is true that there are other reasons why Call Recording helps companies, such as quality or customer experience, however, we must not forget that…

A Reuters article (2021) reported that the U.S. Securities and Exchange Commission (SEC) opened an investigation into how Wall Street Banks documented and tracked digital communications among…

Call recording is essential in some companies to comply with international data protection regulations and to achieve full ethical and regulatory compliance. The purpose of many…

What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”. This feature’s objective is to…

PCI Compliance Call Recording refers to the requirements set forth in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set…

With the advancement of technology and the importance of business intelligence, more and more companies tend to record, store and analyze the conversations between their…

With the increase in the use of Microsoft Teams, call recording has become an important issue for compliance with regulations and the continuity of the…

With the advancement of technology, the importance of protecting the privacy of customers has become a major problem of fines and reputation, especially in the…