Most companies have been recording phone calls for years, mostly for quality control, and just like any other data, voice recordings must be securely retained for compliance purposes. Because of this, data security and privacy has become the most important factor when...
If you work for a financial services company who is legally required to record calls and interactions for compliance purposes, now there is a new reality driven by the latest regulations and the quarantine situation due to the COVID- 19 health crisis. > This involves...
Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes. However very few banks are recording mobile phone calls. Nowadays, customers expect around - the -clock customer service and support and real time...
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering Task Force (IETF). It is compatible with many telephone platforms and providers of call recording systems. Session controllers (SBC)...
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may want to use recorded conversations in court as an evidence for their claims. However, whether call recordings are admissible or not does not have an...