The biggest key aspect to the success of a business is a satisfied customer. For this reason, in recent years there has been growing trend of focusing on the customer and their needs. Most people think of a CRM (customer relationship management) as just a system that...
In today's ever-changing environment, businesses need to adapt to the needs and wants of their customers. Companies are now expected to discover and use innovative technologies and methods to get involved and interact with their customers. In fact, a recent report by...
Recordia's connector for Salesforce CRM increases productivity and efficiency of all sales and marketing teams. Salesforce is known for revolutionizing the CRM industry. Due to the innovative use of cloud computing, Salesforce CRM is more accessible for most...
Outbound Call Center Outbound Call Centers are call centers where the focus is not on receiving incoming calls but making outgoing calls. This means, they are call centers that are dedicated to making multiple calls by trained agents to promote the company's sales,...
Most companies have been recording phone calls for years, mostly for quality control, and just like any other data, voice recordings must be securely retained for compliance purposes. Because of this, data security and privacy has become the most important factor when...
If you work for a financial services company who is legally required to record calls and interactions for compliance purposes, now there is a new reality driven by the latest regulations and the quarantine situation due to the COVID- 19 health crisis. > This involves...
Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes. However very few banks are recording mobile phone calls. Nowadays, customers expect around - the -clock customer service and support and real time...
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering Task Force (IETF). It is compatible with many telephone platforms and providers of call recording systems. Session controllers (SBC)...
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may want to use recorded conversations in court as an evidence for their claims. However, whether call recordings are admissible or not does not have an...