Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was not until the confinement by the COVID-19 crisis, that the adoption of teleworking was accelerated, either to connect teams to each other, provide...
It is true that there are other reasons why Call Recording helps companies, such as quality or customer experience, however, we must not forget that one of the purposes that have had greater weight in recent years is the regulatory compliance. > The way in which data...
A Reuters article (2021) reported that the U.S. Securities and Exchange Commission (SEC) opened an investigation into how Wall Street Banks documented and tracked digital communications among their employees. Reuters exposes that, despite the...
Call recording is essential in some companies to comply with international data protection regulations and to achieve full ethical and regulatory compliance. The purpose of many companies is to store consents and call records of great legal and ethical importance...
What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”. This feature’s objective is to be able to tag calls through keyword definition and thus, open the door to the implementation of...
PCI Compliance Call Recording refers to the requirements set forth in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of strict regulations created to protect private financial information and prevent credit card fraud. > It is very...
With the advancement of technology and the importance of business intelligence, more and more companies tend to record, store and analyze the conversations between their employees and customers for the purposes of quality control, business intelligence and Marketing....
With the increase in the use of Microsoft Teams, call recording has become an important issue for compliance with regulations and the continuity of the operation, especially those companies that have financial processes or that are related to the health sector . With...
With the advancement of technology, the importance of protecting the privacy of customers has become a major problem of fines and reputation, especially in the confidential information of people when carrying out a transaction on the Internet, whether with cash,...
Customer Service Tips for Call Center. Companies that have the customer in the middle of their operation are benefiting from the increased quality of service from their interactions and conversations. Making interactions with customers more professional, personal and...