Call Recording

The Centers for Medicare & Medicaid Services (CMS) now defines Medicare Advantage agents and brokers as TPMOs (third-party marketing organizations).     Effective October 1, 2022, CMS has imposed new call recording and liability disclaimer...

Oracle is one of the technology companies that is making a profound change to its applications and services. This means that some applications will no longer be supported in the future. Among the applications that will no longer be supported is Oracle ISR or...

Banks are required to comply with many different regulations. Ensuring full compliance with regulations, acting ethically, and conveying this transparency to their customers is essential for the banking industry. But not only because this is a way to gain a...

Today's business environment involves a wide variety of tools and workspaces for internal and external employee communication, making the communication needs of companies become increasingly heterogeneous and complex. This reality has led technology to advance in such...

The communication needs of enterprises are more heterogeneous and complex than ever precisely because of the transition to digital models such as VoIP and UCaaS platforms. In fact, many companies continue with hybrid communication models, which presents a challenge...

Many people wonder if it is possible for sales teams to work from home. The reality is that we are in a moment in which teleworking has been imposing itself on face-to-face work methods and, in fact, more and more companies are adopting hybrid work models in which...

Because the way we create, store and share data changes every day thanks to technological developments, extensive regulations, policies, and standards have been created that companies are obliged to comply with to ensure data privacy protection.    For...

Microsoft Teams is an effective collaboration tool, and it is transforming the way millions of people work every day. That's why companies, in their quest to reduce costs and increase productivity, are incorporating Microsoft Teams as a phone system for both internal...

The COVID-19 pandemic brought unprecedented pressure on businesses, including supply chain disruption, lockdown, new ways of buying and new ways of working. These changes had a sudden impact on customer service centers.  Operationally, call centers had to adapt...

While the value of consumers' personal data keeps increasing, the exposure to organizations collecting their information for business purposes is also increasing, especially considering the day-to-day presence of new technologies and the Internet.    The new...