The communication needs of enterprises are more heterogeneous and complex than ever precisely because of the transition to digital models such as VoIP and UCaaS platforms. In fact, many companies continue with hybrid communication models, which presents a challenge...
Many people wonder if it is possible for sales teams to work from home. The reality is that we are in a moment in which teleworking has been imposing itself on face-to-face work methods and, in fact, more and more companies are adopting hybrid work models in which...
Because the way we create, store and share data changes every day thanks to technological developments, extensive regulations, policies, and standards have been created that companies are obliged to comply with to ensure data privacy protection. For...
Microsoft Teams is an effective collaboration tool, and it is transforming the way millions of people work every day. That's why companies, in their quest to reduce costs and increase productivity, are incorporating Microsoft Teams as a phone system for both internal...
The COVID-19 pandemic brought unprecedented pressure on businesses, including supply chain disruption, lockdown, new ways of buying and new ways of working. These changes had a sudden impact on customer service centers. Operationally, call centers had to adapt...
While the value of consumers' personal data keeps increasing, the exposure to organizations collecting their information for business purposes is also increasing, especially considering the day-to-day presence of new technologies and the Internet. The new...
Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was not until the confinement by the COVID-19 crisis, that the adoption of teleworking was accelerated, either to connect teams to each other, provide...
It is true that there are other reasons why Call Recording helps companies, such as quality or customer experience, however, we must not forget that one of the purposes that have had greater weight in recent years is the regulatory compliance. > The way in which data...
A Reuters article (2021) reported that the U.S. Securities and Exchange Commission (SEC) opened an investigation into how Wall Street Banks documented and tracked digital communications among their employees. Reuters exposes that, despite the...
Call recording is essential in some companies to comply with international data protection regulations and to achieve full ethical and regulatory compliance. The purpose of many companies is to store consents and call records of great legal and ethical importance...