On May 9, 2022, the Center for Medicare & Medicaid Services (CMS) announced a new ruling called the CMS Final Rule 2023. Part of these CMS call recording requirements 2023 is the agents’ obligation to record and store all Medicare and Medicaid “marketing” calls....
As businesses grow and customer demand increases, managing customer service becomes more challenging. One solution that many companies turn to is outsourcing their call center operations to third-party service providers. In this article, we'll explore the pros and...
Are you tired of struggling to understand your call center's performance? It's time to take a closer look at call center metrics. Measuring and analyzing the right metrics can give you the insights you need to improve customer service, optimize processes, and increase...
As more and more companies embrace digital technologies, the importance of protecting personal data has become increasingly paramount. In May 2018, the General Data Protection Regulation (GDPR) was introduced to provide a unified framework for data protection across...
As the healthcare industry continues to evolve, so do the technological advances. With the increasing number of online transactions, it has become imperative for healthcare organizations to ensure that their online payment processing systems are secure and meet PCI...
As businesses continue to rely on electronic payment processing, security threats become more prevalent. To protect credit card information, payment card industry data security standard (PCI DSS) requires that companies implement specific security measures. One of the...
If you use Webex for your business meetings or video conferencing, it's important to make sure you're following GDPR compliance regulations. GDPR, or General Data Protection Regulation, is a set of regulations that protects the privacy and personal data of European...
For any business that accepts credit card payments, it is important to be familiar with PCI compliance. Payment Card Industry (PCI) compliance is a set of security standards established to protect sensitive information related to credit and debit card transactions....
The Centers for Medicare & Medicaid Services (CMS) now defines Medicare Advantage agents and brokers as TPMOs (third-party marketing organizations). Effective October 1, 2022, CMS has imposed new call recording and liability disclaimer...
Oracle is one of the technology companies that is making a profound change to its applications and services. This means that some applications will no longer be supported in the future. Among the applications that will no longer be supported is Oracle ISR or...