Call recording is a powerful tool: it helps ensure quality, train teams, meet compliance requirements, and extract customer insights. But without well-designed processes, it can quickly backfire—undermining efficiency, compliance, and trust. Download Now our...
Ensuring security and privacy in corporate recordings is a critical challenge. Video conferencing platforms like Microsoft Teams have become essential to business communication, but their native features alone aren’t enough to guarantee regulatory compliance or...
Companies in industries like banking, insurance, telecom, or healthcare know that compliance isn’t just a legal checkbox; it’s a matter of survival. Regulations such as GDPR, MiFID II, HIPAA, and PCI DSS aren’t just guidelines; they are strict frameworks demanding...
Complying with international data privacy and security regulations is a key challenge for organizations handling sensitive information. Implementing advanced AI-driven technology solutions effectively protects personal data, enhances operational efficiency, and...
The recent Order TDF/149/2025, issued by the Spanish government and effective as of March 7, 2025, aims to combat phone scams by enforcing new security measures in telecommunications. This regulation requires operators and businesses to take specific steps to prevent...
Companies operating in regulated sectors face constant scrutiny from regulatory agencies. They must comply with strict regulations that seek to ensure transparency, security, and data protection; but they are not optional, non-compliance can result in millions of...
In today's digital age, companies are increasingly relying on collaboration platforms such as Microsoft Teams to manage their internal and external communications. This has driven a growing demand for solutions that can record, store, and analyze these interactions in...
Offering compliance call recording services can indeed be a valuable added feature for telecom companies to increase Average Revenue Per User (ARPU). This service not only addresses critical business needs but also provides an opportunity for telecom providers to...
In the competitive world of telecommunications, regulatory compliance is a must. Increasing pressure from privacy and data security regulations, such as GDPR in Europe or PCI-DSS globally, is forcing communications service providers to adopt...
In today's competitive telecom landscape, call recording is an essential tool for improving customer service, ensuring compliance, and optimizing operations. Here are some best practices to help telecom businesses implement an effective call-recording solution: ...