Call Recording
A single cloud solution for end-to-end compliance
Capture and secure interactions from any device or platform. Enables your company to store legally and ethically important consent and call records in a secure, scalable environment for a specified period of time.
Provide the most robust and universal compliance available for recording interactions
Webex Recording
Capture and retain in the cloud for as long as necessary all interactions within the Webex platform and meet the most stringent regulatory requirements.
Teams Recording
A unified and fully integrated interface within Microsoft Teams from which to capture and store all necessary employee and customer communications within the platform.
Mobile Compliance Recording
Ideal for companies with mobile sales forces, financial institutions, and other highly regulated industries.
PBX
Record all your calls regardless of the telephone network you use. Recordia® integrates effortlessly with any type of PBX communication infrastructure, such as Oracle, Cisco, Alcatel, Avaya, Asterisk, BroadSoft or Unify.
The Recordia solution integrates with
A recording solution that ensures
Capture and retain of all interactions in a legal and secure way.
Secure centralization and management of recordings in a single environment.
The authenticity and transparency, thanks to HASH fingerprints, of each interaction, remaining unaltered from end to end.
Access control by limiting access to data and requiring two-factor authentication (2FA).
Recovering and sharing all interactions, retrieving the trace of interactions at any time.
Certified by Microsoft to provide secure recordings
Recordia® is a complete solution, certified by Microsoft, for recording and capturing in the cloud all the communications made in Microsoft Teams that allows you to meet the most important compliance regulations.
Captures any type of interaction (internal, external, mobile as well as remote).
Full recording of all communication modalities (audio, video, screen sharing, and/or chat).
Simplified management with cloud deployment, automatic provisioning, and auto-scaling.
Go beyond
Unlock the potential of Call Recording with Recordia® AI technologies
Automated call categorization for compliance monitoring on the interactions that really need it.
Automatic alerts in case of compliance violations.
Customizable dashboards that provide reports on critical KPIs.
PCI DSS Redaction.
Comply with all regulatory requirements
Recordia® enables your company to comply with all regional and international regulatory requirements, such as:
Meet the Recordia® Solution
Flexible
It adapts to your needs and your budget.
Secure
Complies with data protection and quality of service regulations.
Innovative
Uses artificial intelligence and natural language processing to analyze conversations.
Effective
Helps you improve customer experience, increase revenue and reduce costs.
FAQ’s
What does our recording and data retention solution for regulatory compliance involve?
Recordia® is a comprehensive platform that enables businesses to securely record, retain, and access interaction records in full compliance with current regulations. It helps protect sensitive information from tampering and ensures quick retrieval when needed for audits, litigation, or internal reviews.
Why is proper records management essential for regulatory compliance?
Effective record management is key to meeting legal and industry requirements. Beyond avoiding penalties, it helps safeguard business information, promote internal transparency, and extract strategic value from stored data.
Why is compliance important in highly regulated industries like banking?
Maintaining compliance in communications is essential for businesses in highly regulated sectors, such as banking. It ensures adherence to current laws, protects sensitive information, and promotes transparency in financial operations.
Monitoring these interactions helps identify fraud, misuse of information, and other financial misconduct. Keeping a clear and complete record of communications builds customer trust and provides critical support during audits or disputes.
It also makes it easier to access relevant data when responding to regulatory inquiries, reducing legal risks and potential penalties. Additionally, it offers visibility into employee behavior and client interactions, helping improve risk management and enforce internal policies.
How does Recordia® support regulatory compliance?
Recordia® automates the storage and management of records according to the specific regulations of each industry. It includes features like detailed reporting, audit trails, and access controls, making it easy to demonstrate compliance with regulations, such as GDPR, HIPAA, MiFID II, FINRA, or SEC. The system continuously adapts to legislative changes.
What types of interactions can Recordia® capture?
Recordia® can archive different types of interactions, including fixed and mobile calls, chats, emails, and virtual meetings on platforms like Webex or Microsoft Teams. This ensures availability during audits, legal investigations, or regulatory checks.
Do the call recordings show in Recordia® in real time?
Yes, the calls are shown on the Recordia® interface within seconds.
How can archived records be accessed?
Recordia® includes powerful search tools that allow users to quickly locate and retrieve stored records using filters like date, name, or other criteria.
Are the recordings accessible from anywhere?
Yes, Recordia® can be used on any device which has a secure internet access, be it a laptop, desktop, smart phone or tablet.
What level of data security does Recordia® provide?
Data protection is a top priority at Recordia®. We use advanced encryption to safeguard data both in transit and at rest, and implement role-based access controls to ensure only authorized personnel can access stored information.
How long does it take for call recordings to expire?
It depends on the retention period set by the administrator according to a specific regulation the company user has to be compliant with or to other needs.
Is Recordia® compatible with modern and legacy communication platforms and infrastructures?
Yes, Recordia® integrates seamlessly with any telephone network, PBX communication infrastructure, and major Unified Communications platforms (Webex and Microsoft Teams).
In addition, Recordia® integrates seamlessly with the most popular CCaaS (GoContact, Genesys, Five9) to capture and store interactions securely, improving productivity and streamlining processes.
Can Recordia® be customized to fit our organization’s needs?
Absolutely. Recordia® is highly configurable. We can tailor retention policies, custom reports, and integrations with specific tools to meet your company’s compliance requirements.
What kind of support do you provide during implementation and ongoing use?
At Recordia®, we offer full support during the implementation phase to ensure smooth integration with existing systems. We also provide ongoing technical assistance, training, and updates to help manage the solution effectively.
How can I get started with Recordia®?
Getting started is easy. You can request a demo through our website or contact our team directly. We’ll assess your needs and design a tailored solution to help your organization meet legal requirements.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Brochure
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Use Cases
Discover Recordia®’s versatility through its wide array of use cases.