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AI Call Analytics: Turning Customer Data into Profit for Telecom Providers
In the telecommunications industry, call analysis has drastically evolved with the integration of artificial...
A Guide for Telcos: how to comply with regulations while increasing revenues
In the competitive world of telecommunications, regulatory compliance is a must. Increasing pressure...
Best practices for implementing call recording in telecom businesses
In today's competitive telecom landscape, call recording is an essential tool for improving customer service, ensuring...
The Future of Telecom: Driving Revenue through AI-Powered Insights
The telecommunications industry is at a critical juncture, as service providers face the dual challenge of maintaining...
ISO 18295: Requirements for Excellent and Quality Call Centers
ISO 18295 certification has become a key standard for call centers wishing to deliver high-quality customer service...
AI and Emotions: A new approach to customer loyalty
Artificial intelligence (AI) has profoundly transformed the business world, automating processes and optimizing...
4 Ways to build a Customer-Centric Contact Center
In an increasingly connected and demanding world, customers expect companies to deliver fast, personalized, and...
The New Spanish Customer Service Law: Prepare your Contact Center
The Spanish Customer Service Law Project (Law 121/000012) is in the final stages of processing and will soon be a...
Best Practices for Using Speech Analytics
Speech analytics is a powerful tool that allows companies to improve customer experience, optimize contact center...