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Best practices for implementing call recording in telecom businesses
In today's competitive telecom landscape, call recording is an essential tool for improving customer service, ensuring...
The Future of Telecom: Driving Revenue through AI-Powered Insights
The telecommunications industry is at a critical juncture, as service providers face the dual challenge of maintaining...
ISO 18295: Requirements for Excellent and Quality Call Centers
ISO 18295 certification has become a key standard for call centers wishing to deliver high-quality customer service...
AI and Emotions: A new approach to customer loyalty
Artificial intelligence (AI) has profoundly transformed the business world, automating processes and optimizing...
4 Ways to build a Customer-Centric Contact Center
In an increasingly connected and demanding world, customers expect companies to deliver fast, personalized, and...
The New Spanish Customer Service Law: Prepare your Contact Center
The Spanish Customer Service Law Project (Law 121/000012) is in the final stages of processing and will soon be a...
Best Practices for Using Speech Analytics
Speech analytics is a powerful tool that allows companies to improve customer experience, optimize contact center...
Data Breaches: 3 Ways to Fight Them
In recent years, data breaches have reached alarming levels, affecting companies worldwide and across various...
Omni-experience for excellent Customer Service
In the fast-paced world of technology and customer service, omni-experience has become an essential term. More and...