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Customer service has evolved significantly in recent years thanks to artificial intelligence (AI) integration....

Telephone collection management is a fundamental process for financial companies, banks, insurers, and any...

Customer retention is a constant challenge for businesses, as churn can significantly impact revenue and brand...

The financial industry has historically been one of the most regulated sectors due to its critical role in economic...

Delivering a seamless and consistent experience across all customer touchpoints is one of the biggest challenges for...

Talking about recording, transcribing, and analyzing interactions with artificial intelligence (AI) may sound like...

Thanks to artificial intelligence (AI), the relationship between companies and their customers is changing...

Artificial intelligence (AI) has emerged as an essential tool for companies looking to optimize processes and improve...