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The Adaptive Intelligence of Intelligent Agents
The term “Intelligent Agents” or "AI Agents" refers to artificial intelligence (AI)-based systems that not only...
From Chatbots to Intelligent Agents in Debt Recovery
The evolution of artificial intelligence (AI) has significantly transformed debt recovery management, especially in...
How to transform Customer Service with AI
Customer service has evolved significantly in recent years thanks to artificial intelligence (AI) integration....
The Role of AI in Optimizing Telephone Collections Management
Telephone collection management is a fundamental process for financial companies, banks, insurers, and any...
How to detect and prevent churn with AI
Customer retention is a constant challenge for businesses, as churn can significantly impact revenue and brand...
DORA: New challenge for financial digital resilience
The financial industry has historically been one of the most regulated sectors due to its critical role in economic...
How to create a seamless omnichannel experience
Delivering a seamless and consistent experience across all customer touchpoints is one of the biggest challenges for...
Compliance in Critical Sectors: The Crucial Role of Recording and AI
Companies operating in regulated sectors face constant scrutiny from regulatory agencies. They must comply with strict...
AI and Analytics: the secret to success in 6 industries
Talking about recording, transcribing, and analyzing interactions with artificial intelligence (AI) may sound like...