Blog
Enhancing Quality and Customer Retention with AI
If there’s one thing that sets apart an average company from one that leaves a lasting impact, it’s the ability to...
Emotional intelligence and AI to measure satisfaction
Customer satisfaction has long been a top priority for businesses. Understanding users' emotions and...
7 Benefits of Artificial Intelligence in complying with PSD2 and PSD3
The evolution of European payment services regulations, from PSD2 to the upcoming PSD3, has transformed the financial...
AI Voice Technology as a barrier against fraud in transactions
Digital interactions have evolved beyond keyboards and screens, making voice a key channel for conducting...
Best Practices for Complying with International Data Privacy and Security Regulations
Complying with international data privacy and security regulations is a key challenge for organizations handling...
Order TDF/149/2025: How Voice Technology Helps Compliance
The recent Order TDF/149/2025, issued by the Spanish government and effective as of March 7, 2025, aims to combat...
Artificial Intelligence as an Ally in Regulatory Compliance
Regulatory compliance is constantly challenging for organizations, especially in highly regulated sectors, such as...
Chatbots vs Intelligent Agents: A Comparison in Debt Recovery
In today's landscape, chatbots and intelligent agents are powerful tools in business process automation, especially in...
Effective Strategies for Early Collections Management in Call Centers
Early collections management is one of the most effective strategies to reduce delinquency and improve payment...