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Outbound Call Center Outbound Call Centers are call centers where the focus is not on receiving incoming calls but...

Most companies have been recording phone calls for years, mostly for quality control, and just like any other data,...

If you work for a financial services company who is legally required to record calls and interactions for compliance...

Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes....

Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by...

Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may...