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With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly...

The biggest key aspect to the success of a business is a satisfied customer. For this reason, in recent years there...

In today's ever-changing environment, businesses need to adapt to the needs and wants of their customers. Companies...

Recordia's connector for Salesforce CRM increases productivity and efficiency of all sales and marketing teams....

Outbound Call Center Outbound Call Centers are call centers where the focus is not on receiving incoming calls but...

Most companies have been recording phone calls for years, mostly for quality control, and just like any other data,...

If you work for a financial services company who is legally required to record calls and interactions for compliance...

Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes....