Blog
Why is Speech Analytics important?
Analyzing your customers' calls is the best way to know how your business is performing, 92% of all interactions with...
Omnichannel recording: The importance of a single information repository
In today's ever-changing environment, businesses need to adapt to the needs and wants of their customers. Companies...
Improve your business processes through Recordia’s Salesforce connector
Recordia's connector for Salesforce CRM increases productivity and efficiency of all sales and marketing teams....
What is Outbound Call Center?
Outbound Call Center Outbound Call Centers are call centers where the focus is not on receiving incoming calls but...
5 things to look out for when choosing a secure voice and data recording solution
Most companies have been recording phone calls for years, mostly for quality control, and just like any other data,...
Call Recording: Ways to keep up with financial regulations
If you work for a financial services company who is legally required to record calls and interactions for compliance...
Why financial institutions need to record mobile phones
Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes....
What is SIP recording (SIPREC)?
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by...
Are recorded conversations admissible in court? (USA)
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may...