Blog
Why Banks and Financial Institutions are using Speech Analytics
Banks and Financial institutions are rapidly expanding the channels they use to sell and serve customers and the...
The benefits of Speech Analytics for Call Centers
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of...
10 benefits of cloud-based call recording for businesses
Whether you are managing a startup or an enterprise, the amount of daily calls can often be overwhelming. Because...
3 reasons why you need to encrypt recorded phone calls
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control...
The benefits of Call Recording on Cloud vs. On-Premise
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly...
How to enhance your CRM
The biggest key aspect to the success of a business is a satisfied customer. For this reason, in recent years there...
Why is Speech Analytics important?
Analyzing your customers' calls is the best way to know how your business is performing, 92% of all interactions with...
Omnichannel recording: The importance of a single information repository
In today's ever-changing environment, businesses need to adapt to the needs and wants of their customers. Companies...
Improve your business processes through Recordia’s Salesforce connector
Recordia's connector for Salesforce CRM increases productivity and efficiency of all sales and marketing teams....