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Call Transcription Software: Everything you need to know about
Today, call recordings and transcriptions are an important part of an effective customer service experience. The fact...
MS Teams Call Recording: the challenge of Compliance
Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was...
Beyond call analysis: Sentiment Analysis for better marketing
It is often said that good businesses are those that always prioritize their customers and listen to them, but the...
Is PCI DSS a regulation? Everything you need to know about
What is PCI DSS? Surely, or almost certainly, you have seen the acronym PCI DSS at some point, and perhaps you are not...
Speech Analytics for Call Center: the benefits of Artificial Intelligence
The use of call recording in Call Centers has become generalized a few years ago in order to monitor randomly the...
Why have banks switched to Biometric Identification to comply with regulations and avoid fraud?
Cyber-attacks and fraud are the daily life of many companies and customer data can be left unprotected and within the...
Build a first-class team with call transcription
Quality customer service and a seamless user experience result in satisfied customers and increased sales...
How Sentiment Analysis helps to boost your CX
Call Centers have become a strategic element of the company, regardless of the sector, and deal with a variety of...
Improve your products thanks to Speech Analytics
Market research allows to know the opinions, preferences, motivations, obstacles, and even suggestions for product...