Blog
Why KPIs are important in Call Centers
A quality Call Center is one that not only seeks to fulfill its objective as a company but also satisfies the needs of...
5 Ways Speech Analytics and AI help banks improve Customer Service
Digital banking and the use of Fintech have experienced a resurgence, becoming very popular. But, as strange as it may...
Biometric Identification and Authentication for customers
Faced with document fraud and identity theft, along with new threats such as cybercrime and changes in international...
Importance of mobile networks in sales teams after COVID-19
The COVID-19 pandemic brought unprecedented pressure on businesses, including supply chain disruption, lockdown, new...
KYC, what is it and why is it important for banking?
As a result of the digitalization of banking, attacks such as identity theft and financial fraud or extortion have...
GDPR Compliance Checklist: assess your personal data management
While the value of consumers' personal data keeps increasing, the exposure to organizations collecting their...
Call Transcription Software: Everything you need to know about
Today, call recordings and transcriptions are an important part of an effective customer service experience. The fact...
MS Teams Call Recording: the challenge of Compliance
Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was...
Beyond call analysis: Sentiment Analysis for better marketing
It is often said that good businesses are those that always prioritize their customers and listen to them, but the...