Blog
Keys to achieving the best customer experience in the Contact Center
Customer service takes place when, at any time, a company and its employees serve a person who is buying, considering...
Conversational intelligence for sales verification
Marketing and sales professionals know that satisfied customers mean success for the brand/company. It is therefore...
Why KPIs are important in Call Centers
A quality Call Center is one that not only seeks to fulfill its objective as a company but also satisfies the needs of...
5 Ways Speech Analytics and AI help banks improve Customer Service
Digital banking and the use of Fintech have experienced a resurgence, becoming very popular. But, as strange as it may...
Biometric Identification and Authentication for customers
Faced with document fraud and identity theft, along with new threats such as cybercrime and changes in international...
Importance of mobile networks in sales teams after COVID-19
The COVID-19 pandemic brought unprecedented pressure on businesses, including supply chain disruption, lockdown, new...
KYC, what is it and why is it important for banking?
As a result of the digitalization of banking, attacks such as identity theft and financial fraud or extortion have...
GDPR Compliance Checklist: assess your personal data management
While the value of consumers' personal data keeps increasing, the exposure to organizations collecting their...
Call Transcription Software: Everything you need to know about
Today, call recordings and transcriptions are an important part of an effective customer service experience. The fact...