Blog
Importance of mobile networks in sales teams after COVID-19
The COVID-19 pandemic brought unprecedented pressure on businesses, including supply chain disruption, lockdown, new...
KYC, what is it and why is it important for banking?
As a result of the digitalization of banking, attacks such as identity theft and financial fraud or extortion have...
GDPR Compliance Checklist: assess your personal data management
While the value of consumers' personal data keeps increasing, the exposure to organizations collecting their...
Call Transcription Software: Everything you need to know about
Today, call recordings and transcriptions are an important part of an effective customer service experience. The fact...
MS Teams Call Recording: the challenge of Compliance
Teleworking was already something that was beginning to be normalized in certain sectors such as IT, however, it was...
Beyond call analysis: Sentiment Analysis for better marketing
It is often said that good businesses are those that always prioritize their customers and listen to them, but the...
Is PCI DSS a regulation? Everything you need to know about
What is PCI DSS? Surely, or almost certainly, you have seen the acronym PCI DSS at some point, and perhaps you are not...
Speech Analytics for Call Center: the benefits of Artificial Intelligence
The use of call recording in Call Centers has become generalized a few years ago in order to monitor randomly the...
Why have banks switched to Biometric Identification to comply with regulations and avoid fraud?
Cyber-attacks and fraud are the daily life of many companies and customer data can be left unprotected and within the...