Blog
Biometric Identification vs. Verification
Many people wonder what the difference between biometric identification and verification is, so in this article we...
Intelligent Compliance: Call Recording for Regulatory Compliance
Because the way we create, store and share data changes every day thanks to technological developments, extensive...
The benefits of Artificial Intelligence for Contact Center Quality Assurance
In Contact Centers, quality assurance has always been a critical part of improving agent performance, ensuring...
The importance of MS Teams Call Recording
Microsoft Teams is an effective collaboration tool, and it is transforming the way millions of people work every day....
Keys to achieving the best customer experience in the Contact Center
Customer service takes place when, at any time, a company and its employees serve a person who is buying, considering...
Conversational intelligence for sales verification
Marketing and sales professionals know that satisfied customers mean success for the brand/company. It is therefore...
Why KPIs are important in Call Centers
A quality Call Center is one that not only seeks to fulfill its objective as a company but also satisfies the needs of...
5 Ways Speech Analytics and AI help banks improve Customer Service
Digital banking and the use of Fintech have experienced a resurgence, becoming very popular. But, as strange as it may...
Biometric Identification and Authentication for customers
Faced with document fraud and identity theft, along with new threats such as cybercrime and changes in international...