Blog
Everything you need to know about biometric customer identification
Nowadays, personal data can be within anyone's reach due to the information we share through social networks and the...
Top 3 Insurance Industry concerns and how to address them with AI
The insurance industry is a highly competitive sector, where many companies compete with products with practically...
Speech Analytics: the greatest ally for the telecommunications industry
The telecommunications sector is characterized by being a very mature and saturated market, having a war of...
The importance of automation for companies
Technology has revolutionized the world in many areas, but for companies, there are multiple uses of IT tools that...
The keys to enhance the Customer Experience
Given the high competitiveness and saturation in the market, companies are looking for new ways to differentiate...
Deeply understand the Voice of the Customer through conversational intelligence
For decades, companies have used surveys as a reliable method to learn about customers' opinions, satisfaction, or...
The value of voice conversations and how Speech Analytics benefits industries
Before we start talking about conversational intelligence and where Speech Analytics is used, we must understand how...
Cisco and its integration with call recording solutions
Today's business environment involves a wide variety of tools and workspaces for internal and external employee...
Everything you need to know about Avaya and its business communications services
The communication needs of enterprises are more heterogeneous and complex than ever precisely because of the...