Blog
The value of voice conversations and how Speech Analytics benefits industries
Before we start talking about conversational intelligence and where Speech Analytics is used, we must understand how...
Cisco and its integration with call recording solutions
Today's business environment involves a wide variety of tools and workspaces for internal and external employee...
Everything you need to know about Avaya and its business communications services
The communication needs of enterprises are more heterogeneous and complex than ever precisely because of the...
Sales teams work from home: new solutions for remote work
Many people wonder if it is possible for sales teams to work from home. The reality is that we are in a moment in...
Optimizing debt collection processes with Speech Analytics
In the last few years, due to periods of recession and the crisis caused by the COVID-19 pandemic, the number of...
Optimizing the sales process: the key to Contact Centers
Today, customer fatigue and oversaturation when receiving calls to sell them products and services are on the rise,...
Biometric Identification vs. Verification
Many people wonder what the difference between biometric identification and verification is, so in this article we...
Intelligent Compliance: Call Recording for Regulatory Compliance
Because the way we create, store and share data changes every day thanks to technological developments, extensive...
The benefits of Artificial Intelligence for Contact Center Quality Assurance
In Contact Centers, quality assurance has always been a critical part of improving agent performance, ensuring...