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Banking compliance: 3 solutions for complying with the most stringent regulations
Banks are required to comply with many different regulations. Ensuring full compliance with regulations, acting...
SIM Swapping: the most dangerous fraud to gain access to your bank accounts
The evolution of fraud nowadays means that any user can be the target of them. If it is also, fraud linked to mobile...
Everything you need to know about biometric customer identification
Nowadays, personal data can be within anyone's reach due to the information we share through social networks and the...
Top 3 Insurance Industry concerns and how to address them with AI
The insurance industry is a highly competitive sector, where many companies compete with products with practically...
Speech Analytics: the greatest ally for the telecommunications industry
The telecommunications sector is characterized by being a very mature and saturated market, having a war of...
The importance of automation for companies
Technology has revolutionized the world in many areas, but for companies, there are multiple uses of IT tools that...
The keys to enhance the Customer Experience
Given the high competitiveness and saturation in the market, companies are looking for new ways to differentiate...
Deeply understand the Voice of the Customer through conversational intelligence
For decades, companies have used surveys as a reliable method to learn about customers' opinions, satisfaction, or...
The value of voice conversations and how Speech Analytics benefits industries
Before we start talking about conversational intelligence and where Speech Analytics is used, we must understand how...