Blog
The importance of automation for companies
Technology has revolutionized the world in many areas, but for companies, there are multiple uses of IT tools that...
The keys to enhance the Customer Experience
Given the high competitiveness and saturation in the market, companies are looking for new ways to differentiate...
Deeply understand the Voice of the Customer through conversational intelligence
For decades, companies have used surveys as a reliable method to learn about customers' opinions, satisfaction, or...
The value of voice conversations and how Speech Analytics benefits industries
Before we start talking about conversational intelligence and where Speech Analytics is used, we must understand how...
Cisco and its integration with call recording solutions
Today's business environment involves a wide variety of tools and workspaces for internal and external employee...
Everything you need to know about Avaya and its business communications services
The communication needs of enterprises are more heterogeneous and complex than ever precisely because of the...
Sales teams work from home: new solutions for remote work
Many people wonder if it is possible for sales teams to work from home. The reality is that we are in a moment in...
Optimizing debt collection processes with Speech Analytics
In the last few years, due to periods of recession and the crisis caused by the COVID-19 pandemic, the number of...
Optimizing the sales process: the key to Contact Centers
Today, customer fatigue and oversaturation when receiving calls to sell them products and services are on the rise,...