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New ways to comply with PCI DSS through artificial intelligence
Even in the Contact Center industry, the management of sensitive data is a growing issue and the number of resources...
Synthetic Identities: how Scammers get hold of a fake identity
Global rates of economic crime and fraud remain on the rise over the last few years and, in fact, in the last 2 years...
How to Comply with New Medicare Advantage Requirements
The Centers for Medicare & Medicaid Services (CMS) now defines Medicare Advantage agents and brokers as TPMOs...
5 Important aspects to measure Customer Experience in the Contact Center
Customer experience (CX) has increased its importance within the corporate agenda to the point where it is considered...
How to easily migrate from Oracle Interactive Session Recorder (ISR) to a Cloud call recording solution?
Oracle is one of the technology companies that is making a profound change to its applications and services. This...
Banking compliance: 3 solutions for complying with the most stringent regulations
Banks are required to comply with many different regulations. Ensuring full compliance with regulations, acting...
SIM Swapping: the most dangerous fraud to gain access to your bank accounts
The evolution of fraud nowadays means that any user can be the target of them. If it is also, fraud linked to mobile...
Everything you need to know about biometric customer identification
Nowadays, personal data can be within anyone's reach due to the information we share through social networks and the...
Top 3 Insurance Industry concerns and how to address them with AI
The insurance industry is a highly competitive sector, where many companies compete with products with practically...