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The Top 10 Things You Need to Know About PCI DSS
Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards established by major credit card...
Understanding the Basics of PCI Compliance
For any business that accepts credit card payments, it is important to be familiar with PCI compliance. Payment Card...
How to improve telephone customer service to increase customer loyalty
The high competitiveness and availability of a wide variety of products on the market have caused brands to seek to...
5 ways to benefit from intelligent analysis of voice conversations in the Financial Sector
The new reality in which we find ourselves and the emergence of new needs regarding the services and products offered...
New ways to comply with PCI DSS through artificial intelligence
Even in the Contact Center industry, the management of sensitive data is a growing issue and the number of resources...
Synthetic Identities: how Scammers get hold of a fake identity
Global rates of economic crime and fraud remain on the rise over the last few years and, in fact, in the last 2 years...
How to Comply with New Medicare Advantage Requirements
The Centers for Medicare & Medicaid Services (CMS) now defines Medicare Advantage agents and brokers as TPMOs...
5 Important aspects to measure Customer Experience in the Contact Center
Customer experience (CX) has increased its importance within the corporate agenda to the point where it is considered...
How to easily migrate from Oracle Interactive Session Recorder (ISR) to a Cloud call recording solution?
Oracle is one of the technology companies that is making a profound change to its applications and services. This...