Blog
Intelligent transcription: keys to optimizing the Customer Experience
Customer conversations are packed with valuable insights that can help improve services and strengthen relationships....
The New Customer Service: AI, People, and Balance
Customer service has undergone a profound transformation, from manual switchboards to the deployment of sophisticated...
Secure AI-Powered Recording in Microsoft Teams: Beyond Compliance
Ensuring security and privacy in corporate recordings is a critical challenge. Video conferencing platforms like...
Voice Biometrics and secure authentication under PSD2 and PSD3
In recent years, authentication requirements in the financial services sector have undergone a major transformation....
Why your company needs to record and analyze interactions in times of heavy regulation?
Companies in industries like banking, insurance, telecom, or healthcare know that compliance isn’t just a legal...
AI-Powered Fraud Prevention: Solutions Based on Interactions
Fraud prevention is no longer just reactive. With AI applied to the recording and analysis of customer interactions,...
Smarter Debt Recovery: how AI transforms collections
In debt collection, time is more than just money; it’s trust, reputation, and profitability. But moving fast doesn’t...
Optimizes verification processes in different sectors with Voice Biometrics
Voice recognition has evolved from a novelty feature on smart devices to a cornerstone of modern digital...
The New Era of Efficiency in Contact Centers with AI
Improving operational efficiency without compromising service quality has become a top priority for every contact...