Blog
CMS Call Recording Requirements for 2023
On May 9, 2022, the Center for Medicare & Medicaid Services (CMS) announced a new ruling called the CMS Final Rule...
The new customer service: less waiting and more personalization
Currently, most of the complaints that customers filed with Public Administrations have in common the lack of customer...
The Voice of the Customer: listening to manage the CX in the banking industry
In recent years, the behavior of commercial banking customers has changed. They no longer make the same type of...
Come and meet us at the top events of the month!
The new artificial intelligence tools and solutions that are revolutionizing the world of customer service will once...
How to improve customer service for energy and utilities companies
With the deregulation and privatization of the utility market, the industry's competitiveness has skyrocketed....
How Many Call Center Agents Do I Need? Expert Advice
If you are running a call center, one of the most important questions you might have is how many call center agents...
Achieving Complete Customer Satisfaction in Call Centers
Customer satisfaction is the ultimate goal of any business, and call centers are no exception. Call centers are the...
The Top Metrics to Track for Call Center Performance
As call centers continue to be the primary means of communication between businesses and customers, it is essential to...
Pros and Cons of Outsourcing Call Center Operations
As businesses grow and customer demand increases, managing customer service becomes more challenging. One solution...