Blog
Biometrics to authenticate customers: Advantages and disadvantages
Biometric authentication is fast becoming one of the most popular forms of authentication worldwide. ...
4 Tips to Boost Customer Satisfaction
In today's competitive marketplace, customer satisfaction is crucial to the success of any business and with the rise...
Webex’s new data retention policy: How to remain compliant?
Webex has announced a new data retention policy. Starting this March, all meeting data (including recordings,...
The 5 most important keys to efficient and quality service in Contact Centers
Contact Centers have become customers' primary points of contact, making them critical to the success of modern...
Spoofing, the least known and most common attack
If there is one thing that is certain in the cyber threat landscape, it is that every year attackers are intensifying...
MS Teams and call recording for compliance
It is undeniable that companies face the challenge of knowing and complying with all the complex and demanding...
The importance of voice biometrics in the healthcare industry
Data privacy in the healthcare sector is a critical issue, as patients' medical data is extremely confidential and may...
3 Tips to empower agents and improve satisfaction
Customer service has become a critical part of brand loyalty. Why? Because the contact center is often the first line...
How to ensure customer data security in Contact Center calls?
Contact Centers are key in customer service and managing relationships with them. However, with growing concerns over...