Blog
AI-based solutions to detect and prevent fraudulent activities
In today's world, where technology is increasingly present in our lives, the sophistication and frequency of...
Challenges for the Financial Industry: Automating Compliance and Preventing Risk
Financial institutions are some of the most risk-averse and regulated entities in the world. Many countries are...
Omnichannel in the Banking and Insurance Industry: Enhancing the Customer Experience
In the digital age, omnichannel has become a key factor for companies. In an increasingly interconnected world,...
Fighting fraud while improving customer experience is possible
In today's world, fraud protection and information security are key priorities for technology companies. But new, more...
Recordia and voice biometrics attend the most important events of the year
For one more year Recordia wanted to be present in the most important events and conferences in the world of customer...
Biometrics to authenticate customers: Advantages and disadvantages
Biometric authentication is fast becoming one of the most popular forms of authentication worldwide. ...
4 Tips to Boost Customer Satisfaction
In today's competitive marketplace, customer satisfaction is crucial to the success of any business and with the rise...
Webex’s new data retention policy: How to remain compliant?
Webex has announced a new data retention policy. Starting this March, all meeting data (including recordings,...
The 5 most important keys to efficient and quality service in Contact Centers
Contact Centers have become customers' primary points of contact, making them critical to the success of modern...