Blog
Omnichannel in the Banking and Insurance Industry: Enhancing the Customer Experience
In the digital age, omnichannel has become a key factor for companies. In an increasingly interconnected world,...
Fighting fraud while improving customer experience is possible
In today's world, fraud protection and information security are key priorities for technology companies. But new, more...
Recordia and voice biometrics attend the most important events of the year
For one more year Recordia wanted to be present in the most important events and conferences in the world of customer...
Biometrics to authenticate customers: Advantages and disadvantages
Biometric authentication is fast becoming one of the most popular forms of authentication worldwide. ...
4 Tips to Boost Customer Satisfaction
In today's competitive marketplace, customer satisfaction is crucial to the success of any business and with the rise...
Webex’s new data retention policy: How to remain compliant?
Webex has announced a new data retention policy. Starting this March, all meeting data (including recordings,...
The 5 most important keys to efficient and quality service in Contact Centers
Contact Centers have become customers' primary points of contact, making them critical to the success of modern...
Spoofing, the least known and most common attack
If there is one thing that is certain in the cyber threat landscape, it is that every year attackers are intensifying...
MS Teams and call recording for compliance
It is undeniable that companies face the challenge of knowing and complying with all the complex and demanding...