Blog
The benefits of recording and analyzing calls on Unified Communication Platforms
Effective communication is at the heart of any successful business, and in today's digital age, unified communication...
AI in Contact Centers: from automation to improved customer service
In today's digital age, technology companies are transforming the way contact centers operate using artificial...
The Future of Voice Biometrics
Voice biometric technology has emerged as a critical resource in the fight against fraud and cybersecurity in various...
Improving Customer Service through Sentiment and Voice Analysis
In today's business world, customer service is critical to customer satisfaction and loyalty. A key aspect of...
AI-based solutions to detect and prevent fraudulent activities
In today's world, where technology is increasingly present in our lives, the sophistication and frequency of...
Challenges for the Financial Industry: Automating Compliance and Preventing Risk
Financial institutions are some of the most risk-averse and regulated entities in the world. Many countries are...
Omnichannel in the Banking and Insurance Industry: Enhancing the Customer Experience
In the digital age, omnichannel has become a key factor for companies. In an increasingly interconnected world,...
Fighting fraud while improving customer experience is possible
In today's world, fraud protection and information security are key priorities for technology companies. But new, more...
Recordia and voice biometrics attend the most important events of the year
For one more year Recordia wanted to be present in the most important events and conferences in the world of customer...