Blog
Elevate Customer Service: Harnessing Speech Analytics
In today's fast-paced business landscape, customer service stands as a pivotal factor in determining the success of...
Could Deepfakes be a threat to the financial services sector?
Recently, many media outlets reported on a new case of deepfake at a Hong Kong financial firm. An employee of this...
AI in Customer Experience: what do you need to drive it?
In today's world, customer experience has become a critical factor for the success of any business. With increasing...
Deepfakes: The New Challenge of Biometric Authentications
Technological evolution has provided significant advances, but it has also introduced new challenges in the security...
The Importance of an Omnichannel Strategy in the Contact Center
In today's digital era, customer service has evolved beyond simple phone calls, expanding through various channels...
Contact Center Optimization: 6 Strategies for Success
Efficient call center management is essential for any company looking to stand out from the competition and deliver...
Connecting with the Customer: 3 Innovative Strategies for Retention
Companies need to build strong and lasting relationships. In this journey, traditional strategies are no longer...
The Power of Call Recording Combined with AI for the Energy Sector
For all businesses, effective communication is key. But for the energy sector, where efficient coordination and...
Sentiment Analysis and Claims Management: An Effective Combination to Improve Customer Experience
Effective customer experience (CX) management has become a strategic priority for enterprises. As...