Call Recording Software
Call Recording Software Features and Compatibility Learn more about our Call Recording Software. Call history, search and playback. Coaching and quality control tools. Detailed reports…
Author: Jose Luis Perez
Speech to Text Analytics Tool, the Recordia’s Speech Analytics
Discover customer insights, improve Call Center performance, and make the best business decisions by analyzing voice-to-text interactions with Recordia and its Speech to Text Analytics…
PCI DSS Compliance in Call Recording
Protect your customers, comply with the security standards of payment cards. Privacy and regulatory compliance is an issue that concerns companies and their customers. In…
Take Advantage of AI-powered Speech Analytics
Many companies that have been recording their calls for years are not prepared to fully exploit their data with Speech Analytics thanks to Artificial Intelligence…
Recordia participates in American Bankers Association’s very first virtual conference
ABA’s Risk And Compliance Virtual Conference July 28-30 In today’s challenging times it is critical that we find creative ways to come together to network…
Why Banks and Financial Institutions are using Speech Analytics
Banks and Financial institutions are rapidly expanding the channels they use to sell and serve customers and the platforms and technologies used to support these…
The benefits of Speech Analytics for Call Centers
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the…
10 benefits of cloud-based call recording for businesses
Whether you are managing a startup or an enterprise, the amount of daily calls can often be overwhelming. Because real-time interactions are generally difficult to…
3 reasons why you need to encrypt recorded phone calls
Most companies record calls and use call recording solutions. Whether it is for compliance, quality control or training, there are millions of calls recorded daily. North America…
The benefits of Call Recording on Cloud vs. On-Premise
With significantly lower costs, quick set-up and unlimited usability, cloud-based technology has been slowly substituting on-premise over the course of the last few years. However,…
How to enhance your CRM
The biggest key aspect to the success of a business is a satisfied customer. For this reason, in recent years there has been growing trend…
Why is Speech Analytics important?
Analyzing your customers’ calls is the best way to know how your business is performing, 92% of all interactions with customers occur over the phone,…