Understanding the Basics of PCI Compliance
For any business that accepts credit card payments, it is important to be familiar with PCI compliance. Payment Card Industry (PCI) compliance is a set…
Author: Jose Luis Perez
Sentiment Analysis: What is it and what is it for?
What is Sentiment Analysis? Sentiment Analysis is one of the fields of natural language processing, dedicated to exploring subjective opinions or feelings collected from various…
Business Rules: Recordia’s newest feature
What is Business Rules? Recordia, call and interaction recording solution now offers its customers a new feature called “Business Rules”. This feature’s objective is to…
How Speech Analytics benefits sales teams
Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have some type of call recording…
PCI Compliance Call Recording
PCI Compliance Call Recording refers to the requirements set forth in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set…
California Call Recording Law
With the advancement of technology and the importance of business intelligence, more and more companies tend to record, store and analyze the conversations between their…
Microsoft Teams Call Recording
With the increase in the use of Microsoft Teams, call recording has become an important issue for compliance with regulations and the continuity of the…
A PCI DSS Compliance for Call Centers
With the advancement of technology, the importance of protecting the privacy of customers has become a major problem of fines and reputation, especially in the…
Customer Service Tips for Call Center
Customer Service Tips for Call Center. Companies that have the customer in the middle of their operation are benefiting from the increased quality of service…
How to Use Speech Analytics
Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality control and regulatory compliance with…
Benefits of Speech Analytics
Speech Analytics Solution Speech Analytics in its beginnings was the process of analyzing the recorded audio of phone calls to detect trends and patterns in…
Speech Analytics Software for Call Center
What is Speech Analytics? Speech Analytics Software was initially available around 2002. Since then, its popularity has grown exponentially. Today, the level of precision of…