Omnichannel recording: The importance of a single information repository
In today’s ever-changing environment, businesses need to adapt to the needs and wants of their customers. Companies are now expected to discover and use innovative…
Author: Jose Luis Perez
Improve your business processes through Recordia’s Salesforce connector
Recordia’s connector for Salesforce CRM increases productivity and efficiency of all sales and marketing teams. Salesforce is known for revolutionizing the CRM industry. Due to…
What is Outbound Call Center?
Outbound Call Center Outbound Call Centers are call centers where the focus is not on receiving incoming calls but making outgoing calls. This means, they…
5 things to look out for when choosing a secure voice and data recording solution
Most companies have been recording phone calls for years, mostly for quality control, and just like any other data, voice recordings must be securely retained…
Call Recording: Ways to keep up with financial regulations
If you work for a financial services company who is legally required to record calls and interactions for compliance purposes, now there is a new…
Why financial institutions need to record mobile phones
Call recording is nothing new whether its for compliance, risk mitigation, fraud detection or even training purposes. However very few banks are recording mobile phone…
What is SIP recording (SIPREC)?
Session Recording Protocol (SIPREC) is an open SIP based protocol for call recording. The standard is defined by Internet Engineering Task Force (IETF). It is…
Are recorded conversations admissible in court? (USA)
Call recording is often used for the resolution of disputes, but in more serious cases companies or individuals may want to use recorded conversations in…