Blog
What does Chile’s NCG 538 standard establish? New requirements for banking and financial institutions
General Regulation No. 538 (NCG 538), issued by Chile's Financial Market Commission (CMF), marks a turning point in...
Recordia obtains Microsoft 365 certification
We have reason to celebrate! Our Recordia® solution has just received Microsoft 365 certification, a recognition that...
From Demo to Deployment: The Hidden Challenge of Intelligent Voice Agents
More and more companies are experimenting with intelligent voice virtual agents. The first demos are usually...
5 Common mistakes in Call Recording and how to avoid them
Call recording is a powerful tool: it helps ensure quality, train teams, meet compliance requirements, and extract...
6 Challenges of AI Solutions in Contact Centers
Contact centers are going through a period of rapid transformation. The promise of artificial intelligence isn’t new....
How AI is Revolutionizing Contact Centers in 2025
Customer interactions with businesses are no longer just support calls. In 2025, Contact Centers have become a...
Smart Contact Centers: Boosting Quality with AI
Artificial Intelligence (AI) is transforming how large contact centers assess, understand, and improve customer...
Intelligent transcription: keys to optimizing the Customer Experience
Customer conversations are packed with valuable insights that can help improve services and strengthen relationships....
The New Customer Service: AI, People, and Balance
Customer service has undergone a profound transformation, from manual switchboards to the deployment of sophisticated...