In large customer service centers, one of the most common challenges is Call Overflow Handling. Whether due to promotional campaigns, peak seasons, or unexpected situations, these sudden increases in call volume can overwhelm traditional systems, generate long wait...
The insurance sector is at a turning point. Customers demand immediate, personalized, 24-hour service, while companies seek to maintain a balance between operational efficiency, cost reduction, and service quality. In this context, collaboration between human agents...
More and more companies are experimenting with intelligent voice virtual agents. The first demos are usually impressive: an AI agent that understands, responds, and keeps a fluid conversation going. Yet, when you ask whether it’s already live in production, the most...
Contact centers are going through a period of rapid transformation. The promise of artificial intelligence isn’t new. Still, in recent years, it has stopped being a futuristic idea and has become a real tool that is already changing how companies interact with their...
Customer service has undergone a profound transformation, from manual switchboards to the deployment of sophisticated artificial intelligence systems. Today, these advances enable more efficient, personalized, and human-centric experiences. Let’s take a look at the...
In today’s challenging economic landscape, where defaults continue to rise, industries like telecommunications, energy, insurance, and financial services need efficient, scalable, and regulation-compliant solutions to recover outstanding debt. One technology rapidly...
The way people interact with businesses has changed dramatically in recent years. As technology has advanced, so have customer expectations. Today, people want fast answers, personalized service, and 24/7 availability. In this new landscape, Voice Virtual Assistants...
In today's landscape, chatbots and intelligent agents are powerful tools in business process automation, especially in areas such as debt recovery. Although both use artificial intelligence (AI) and conversational intelligence, their capabilities and applications...
Customer satisfaction is one of the key drivers of success for companies. This includes, surprisingly, the debt recovery process, an area historically associated with uncomfortable and depersonalized experiences. However, intelligent agents are transforming this...
The term “Intelligent Agents” or "AI Agents" refers to artificial intelligence (AI)-based systems that not only respond to pre-set commands but can learn, adapt, and improve their responses over time. This concept, when applied to the field of early debt recovery,...