All those companies that collect and work with customer data must be rigorous in terms of protecting and authenticating this data properly. With the constant changes and technological developments and the creation of new solutions coming to the market every day, this may seem easy, but that is exactly why the task becomes more complicated. Cyber-attacks and fraud are a daily occurrence for many companies and customer data is left unprotected and within the reach of anyone.
To facilitate this task, protect data and prevent fraud, new solutions such as Recordia Biometric Identification have emerged.
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What is Recordia Biometric Identification?
Biometric Identification is simply the process of verifying a person’s identity using their unique characteristics and then allowing them to access a service, application or device securely.
To understand it better, biometrics is the general name used to refer to any biological measure, or physical characteristic, that can be used to identify people, such as facial pattern, fingerprint, voiceprint or iris pattern, among others. In this way, Biometric Identification verifies the identity of people according to the chosen biometric characteristic, in the case of Recordia Biometric Identification through the voiceprint of each customer.
But do not confuse the famous voice recognition with the voice identification that we discuss in this post. Although both are guided by one of the biometric characteristics we are talking about, the voice, voice identification consists of verifying the identity of the speaker, while voice recognition tries to understand the words that are pronounced. In other words, the first one identifies the person and the second one recognizes only what the person says.
Thanks to Recordia Biometric Identification technology, you will be able to accurately identify your customers in a matter of seconds by recognizing each customer’s specific voiceprint.
How does Biometric Voice Identification work?
Biometric Voice Identification technology captures and measures the physical qualities of a person’s voice when speaking, as well as the unique biological parameters that combine to produce that voice. These vocal qualities include the intensity, cadence, pitch, tone and dynamics of that voice.
With the first call, Recordia records the voiceprint in its database. This voiceprint is created by capturing the dominant frequencies and tones in spoken words and reducing them to a digital format. This voiceprint is unique to each person.
Once the voiceprint is registered in the database, in subsequent calls the system will compare the voice with the registered voiceprint, avoiding the need for identification each time the customer calls and increasing speed and security.
What are the benefits of Recordia Biometric Identification?
Increasing customer authentication security
Voice biometric solutions are one of the most secure ways for customers to identify themselves. They do not have to share their personal data or passwords over the phone or answer security questions that are usually forgotten. In addition, when a customer calls a Call Center that uses this type of voice identification, they can be assured that the data collected is stored securely and is not prone to any type of fraud or crime.
Increasing customer satisfaction and agent efficiency
In addition to authentication being more secure and fraud-free, customer satisfaction is increased due to faster identification. In Call Centers in sectors such as banking or healthcare where customer identification usually takes between 2 and 5 minutes, it is especially beneficial to use technologies such as Recordia Biometric Identification with which you will be able to identify customers in a matter of seconds. This will not only increase customer satisfaction but will also increase the efficiency of call center agents, reducing attention and waiting time and the stress levels typical of call centers.
Assisting to detect telephone fraud
The best voice biometrics technology not only works as a method to authenticate customers and prove their identity but can also help agents detect phone fraud. With Recordia Biometric Identification, an identity check is performed throughout the call and automatically warns you on screen in case the ID does not match.
Helping to comply with data protection regulations
Recordia helps to comply with data protection regulations by collecting and storing individual consents for the processing of personal data and protects companies from fraud by accurately identifying customers. With Recordia Biometric Identification you can keep your customers’ consent for the processing of personal data updated at each call and automatically detect on screen in case it is missing.
Do you want to know more about Recordia Biometric Identification? You can find more information here.