Speech Analytics
AI-Powered Interaction Analysis.
Powered by AI, Recordia® allows you to make business decisions based on data extracted from all your conversations. Capture, transcribe and analyze all your interactions whether they are calls, SMS, emails, faxes, Microsoft Teams video calls or 1-on-1 meetings.
The ultimate solution for analyzing your interactions
Automatically transcribe voice calls to text, analyze their content and context. Get all the details of your conversations such as overlaps, silences, speech rate and tone, and assess the emotional character, level of engagement and quality of communication of each interaction.
Categorize and label calls according to their content and purpose.
Detect the needs, feelings and satisfaction of your customers.
Identify the intentions and business opportunities in each conversation.
Detect conflicting situations, objections and complaints that occur in calls.
Optimize talk time, hold time and problem resolution time.
Generate reports and statistics to make strategic decisions and improve agent training.
Know everything that happens in your calls with your clients.
Improve the quality of your service, increase your sales and optimize your resources with Recordia®.
Business Conversation Analysis
Gain valuable insights into the performance of your sales teams
Analyze every sales call, track key metrics and use call intelligence to identify areas for improvement.
Use Cases
Business intelligence from your interactions
Go beyond recording calls for compliance. Understand your customers better and gain a competitive advantage for your company.
Increase Sales
Understand how your customers respond to your products and promotions and analyze if agents fully read contracts and legal requirements.
Improve Customer Service
Forget random quality controls, evaluate 100% of your interactions and get a complete picture of your agents’ performance and compliance.
Detect Customers at Risk of Churn
Detect early signs of customer churn and make early decisions to improve customer retention.
PCI DSS Anonymization
Comply with PCI security standards by anonymizing sensitive data in your recordings and transcripts to avoid fraud and data theft.
Transcription
Transform your interactions into actionable insights with our Cognitia® transcription service
High Accuracy and Transcription Speed
Regardless of volume and audio quality.
Speech Rate, Overlaps and Silences
Detect speaker overlaps, speech rate, high-pitched voices, and silences to understand better what is happening.
Specialized in Spanish Language
Including variations from all Spanish-speaking countries, Catalan and English.
Customized Models
To suit your needs and provide the most accurate transcriptions.
Sentiment Analysis
Understand how your customers feel and improve their experience
Detect positive and negative feelings in each intervention, understand your customers’ needs and improve the experience you offer.
Personalized dashboards
A complete view of real-time data
Understand exactly what’s happening
Eliminate tedious control tasks and get personalized dashboards making it easier for supervisors to review in a smarter way.
Meet Recordia® Solution
Flexible
Adapts to your needs and budget.
Secure
Complies with data protection and quality of service regulations.
Innovative
Uses artificial intelligence and natural language processing to analyze conversations.
Effective
Helps you improve customer experience, increase revenue and reduce costs.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Brochure
Explore the world of Recordia! Download our brochure to discover more.
Use Cases
Discover Recordia®’s versatility through its wide array of use cases.