Are you looking for ways to improve your call center's performance? One effective solution is to implement speech analytics technology. Speech analytics can help you gain valuable insights into customer behavior, agent performance, and overall call center operations....
As a business owner, you may have heard of PCI compliance but may not fully understand what it is or why it matters. In simple terms, PCI compliance is a set of standards that businesses must adhere to if they accept payment card transactions. In this article, we'll...
As more and more businesses move towards accepting credit and debit card payments, it's become increasingly important for them to comply with the Payment Card Industry Data Security Standards (PCI DSS). PCI DSS is a set of security standards that all businesses...
In today's digital age, healthcare providers and their patients are increasingly relying on online transactions to exchange sensitive information. These transactions can include electronic health records (EHRs), medical billing, and insurance claims, all of which...
Call centers are an essential part of many businesses' customer service operations. They are often the first point of contact between a company and its customers, and as such, they have a significant impact on a company's reputation and customer satisfaction levels....
Speech analytics has become an essential tool for call centers in recent years. By analyzing customer interactions, call centers can gain valuable insights into customer behavior, sentiment, and preferences. In this article, we will explore the top use cases for...
Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards established by major credit card companies to protect sensitive information related to credit and debit card transactions. Any business that handles payment card data must be...
The high competitiveness and availability of a wide variety of products on the market have caused brands to seek to differentiate themselves at all costs. Many companies are focusing their efforts on storytelling or reinforcing values to try to win customer loyalty,...
The new reality in which we find ourselves and the emergence of new needs regarding the services and products offered to us have accelerated the transformation process in many economic sectors, including the financial one. In fact, the increase in the use of digital...
Even in the Contact Center industry, the management of sensitive data is a growing issue and the number of resources allocated to compliance and risk management is increasing. Contact Centers must carefully follow and stay abreast of the guidelines required by...