In an increasingly connected and demanding world, customers expect companies to deliver fast, personalized, and frictionless experiences. The contact center, as the primary point of contact between the enterprise and its customers, plays a crucial role in user...
The Spanish Customer Service Law Project (Law 121/000012) is in the final stages of processing and will soon be a reality for companies in different sectors. This regulation is designed to raise quality standards in customer service, with special emphasis on faster...
Speech analytics is a powerful tool that allows companies to improve customer experience, optimize contact center operations, and gain valuable insights from customer conversations. However, to fully leverage these technologies, it is essential to follow a series of...
In the fast-paced world of technology and customer service, omni-experience has become an essential term. More and more companies are adopting this approach to provide seamless and consistent experiences for their users, regardless of the interaction channel they...
In recent years, digital transformation has brought about profound changes in how companies interact with their customers. New technologies have not only automated processes and increased efficiency, but have also enabled companies to better understand their users,...
In today's business world, omnichannel is no longer a luxury but a necessity. With the growing demand for personalized experiences and the expansion of digital platforms, companies are under increasing pressure to deliver customer service that is not...
Speech analytics has become an essential tool for companies looking to improve customer satisfaction. This advanced technology allows for analyzing customer conversations, providing valuable insights that can transform the way companies interact with their consumers....
In a world where customer experience has become a key differentiator, delivering a seamless contact center experience is not only desirable but necessary. With the help of artificial intelligence solutions that combine interaction recording, voice and sentiment...
Artificial intelligence (AI) is becoming an invaluable tool in a variety of industries, and the healthcare sector is no exception. One of the most promising applications of AI in this field is speech analytics. This advanced technology not only optimizes patient care...
The field of speech analytics is rapidly evolving, driven by advancements in artificial intelligence, machine learning, and natural language processing. These innovations are transforming the way companies analyze and utilize verbal interactions with their customers....