Telephone collection management is a fundamental process for financial companies, banks, insurers, and any organization that offers credit or services with recurring payments. However, the traditional model based on human agents presents multiple challenges: high...
Customer retention is a constant challenge for businesses, as churn can significantly impact revenue and brand reputation. Fortunately, artificial intelligence (AI) offers advanced tools to identify and address the risk of churn proactively. Discover more about:...
The financial industry has historically been one of the most regulated sectors due to its critical role in economic stability. In this context, the European Union has introduced the Digital Operational Resilience Regulation (DORA), a regulation designed to strengthen...
Delivering a seamless and consistent experience across all customer touchpoints is one of the biggest challenges for businesses. Consumers expect frictionless interactions, immediate responses, and personalization, regardless of the channel they use. Artificial...
Talking about recording, transcribing, and analyzing interactions with artificial intelligence (AI) may sound like something that is not for you, but in many industries, it is already an essential practice to improve processes, understand customers, and optimize...
Thanks to artificial intelligence (AI), the relationship between companies and their customers is changing dramatically. By 2025, customer service will be not only more efficient but also more personalized and emotionally intelligent. These transformations are driven...
Artificial intelligence (AI) has emerged as an essential tool for companies looking to optimize processes and improve their relationship with customers. Among the most disruptive technologies is voice AI, a solution that allows you to analyze, transcribe, and extract...
Artificial intelligence (AI) is revolutionizing the way companies approach their processes, and speech analytics is no exception. This advance makes it possible to analyze large volumes of telephone conversations to extract valuable insights. However, the central...
Debt recovery is a key activity in maintaining the financial health of companies. However, this process is also fraught with legal and ethical challenges. How do you navigate the regulations governing collection practices and ensure compliance? What role can...
Voice artificial intelligence (AI) is no longer a futuristic promise but an essential tool in contact centers. Although its use and implementation are often seen as a replacement for human teams, the truth is that AI is more of a complement than a...