The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the field of call center management, in fact, it is expected to grow from $ 941.1 million to $2,175.8 billion by...
Analyzing your customers' calls is the best way to know how your business is performing, 92% of all interactions with customers occur over the phone, the information you access through the call recordings can become a gold mine, obtaining information on customer...