Many companies that have been recording their calls for years are not prepared to fully exploit their data with Speech Analytics thanks to Artificial Intelligence (AI), most companies are recording conversations with the sole purpose of storing and archiving the...
ABA’s Risk And Compliance Virtual Conference July 28-30 In today’s challenging times it is critical that we find creative ways to come together to network and learn from each other. The American Bankers Association is bringing together over 2200 of the nation’s...
Banks and Financial institutions are rapidly expanding the channels they use to sell and serve customers and the platforms and technologies used to support these channels often vary from location to location and country to country. Therefore, there is a pressing need...
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the field of call center management, in fact, it is expected to grow from $ 941.1 million to $2,175.8 billion by...
Analyzing your customers' calls is the best way to know how your business is performing, 92% of all interactions with customers occur over the phone, the information you access through the call recordings can become a gold mine, obtaining information on customer...