Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have some type of call recording system for quality control purposes, however now they are realizing that the data that these...
Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality control and regulatory compliance with the use of Speech Analytics. Knowing how to use Speech Analytics offers benefits...
Speech Analytics Solution Speech Analytics in its beginnings was the process of analyzing the recorded audio of phone calls to detect trends and patterns in interactions with customers. With the advancement of Speech Analytics technology to this day it works for the...
What is Speech Analytics? Speech Analytics Software was initially available around 2002. Since then, its popularity has grown exponentially. Today, the level of precision of these systems, as well as the speed to customer intelligence they offer, have made Speech...
Discover customer insights, improve Call Center performance, and make the best business decisions by analyzing voice-to-text interactions with Recordia and its Speech to Text Analytics Tool. > It classifies and analyzes transcribed audio in the same way that a person...
Many companies that have been recording their calls for years are not prepared to fully exploit their data with Speech Analytics thanks to Artificial Intelligence (AI), most companies are recording conversations with the sole purpose of storing and archiving the...
ABA’s Risk And Compliance Virtual Conference July 28-30 In today’s challenging times it is critical that we find creative ways to come together to network and learn from each other. The American Bankers Association is bringing together over 2200 of the nation’s...
Banks and Financial institutions are rapidly expanding the channels they use to sell and serve customers and the platforms and technologies used to support these channels often vary from location to location and country to country. Therefore, there is a pressing need...
The technology of Speech Analytics entered the commercial market just 14 years ago, but it has already become one of the fastest-growing applications in the field of call center management, in fact, it is expected to grow from $ 941.1 million to $2,175.8 billion by...
Analyzing your customers' calls is the best way to know how your business is performing, 92% of all interactions with customers occur over the phone, the information you access through the call recordings can become a gold mine, obtaining information on customer...