Digital banking and the use of Fintech have experienced a resurgence, becoming very popular. But, as strange as it may sound, there is another long-established channel where financial institutions are experiencing high levels of traffic: Call Centers. Increased...
What is PCI DSS? Surely, or almost certainly, you have seen the acronym PCI DSS at some point, and perhaps you are not entirely clear on what it means, well, PCI DSS is the acronym for Payment Card Industry Data Security Standard. > PCI DSS is a set of...
The use of call recording in Call Centers has become generalized a few years ago in order to monitor randomly the calls to evaluate the quality of the service provided to customers. But this call monitoring required a great effort, both financially and personally, on...
Market research allows to know the opinions, preferences, motivations, obstacles, and even suggestions for product improvement, of customers and to obtain essential conclusions and insights to make the most appropriate strategic and operational decisions. > But this...
Speech Analytics is becoming one of the most demanded technologies in recent years by companies from different sectors. Most companies have implemented Call Recording software for quality control or to ensure regulatory compliance, but many companies realize that the...
If you are evaluating to incorporate Speech Analytics technology into your company, although it seems obvious, the first thing you need to understand is what Speech Analytics is and how it works. Speech Analytics has been the Call Center tool with the biggest and...
Speech analytics is quickly becoming one of the most in demand technologies for organizations across all industries. Most organizations have some type of call recording system for quality control purposes, however now they are realizing that the data that these...
Companies that do not consider implementing solutions like Speech Analytics will lose valuable benefits and cost savings. Businesses improve quality control and regulatory compliance with the use of Speech Analytics. Knowing how to use Speech Analytics offers benefits...
Speech Analytics Solution Speech Analytics in its beginnings was the process of analyzing the recorded audio of phone calls to detect trends and patterns in interactions with customers. With the advancement of Speech Analytics technology to this day it works for the...
What is Speech Analytics? Speech Analytics Software was initially available around 2002. Since then, its popularity has grown exponentially. Today, the level of precision of these systems, as well as the speed to customer intelligence they offer, have made Speech...