Customer satisfaction has long been a top priority for businesses. Understanding users' emotions and perceptions helps improve service quality and strengthen the relationship between brands and consumers. However, accurately measuring satisfaction in real-time...
Artificial intelligence (AI) has profoundly transformed the business world, automating processes and optimizing customer service. One of the most notable advances has been AI's ability to analyze and understand customer emotions, a key aspect of improving the...
Effective customer experience (CX) management has become a strategic priority for enterprises. As artificial intelligence (AI) positions itself as a key tool in this landscape, sentiment analysis can be the cornerstone for transforming customer complaints...
In today's business world, customer service is critical to customer satisfaction and loyalty. A key aspect of providing exceptional service is understanding customer needs and emotions. To this end, voice analysis has begun to be used thanks to artificial...
For decades, companies have used surveys as a reliable method to learn about customers' opinions, satisfaction, or needs. But now this traditional method is no longer enough. Many of the main markets are maturing and companies, to avoid losing differentiation, are...
It is often said that good businesses are those that always prioritize their customers and listen to them, but the real question is, do they really understand them? Thanks to the advent of Artificial Intelligence, some professionals, such as digital...
Call Centers have become a strategic element of the company, regardless of the sector, and deal with a variety of issues, from contracting or information about products and services, to after-sales service issues, such as questions about how a product or service is...
Analyzing and understanding the emotions of audiences is fundamental for companies. Today, customers have been expressing their thoughts and feelings more openly than ever before. By automatically analyzing customer feedback with AI technologies, companies can listen...
What is Sentiment Analysis? Sentiment Analysis is one of the fields of natural language processing, dedicated to exploring subjective opinions or feelings collected from various sources on a particular topic. > In stricter business terms, it can be summarized as:...