Security & Compliance
Comply with the international data protection regulations and build a corporate identity based on safety and compliance.
The way in which data is created, stored, and shared is continuously changing everyday thanks to technological development. This has resulted in the creation of extensive rules, policies, standards and laws that companies have the obligation to adhere to, and protect the data privacy, as well as regulatory compliance gaps that companies must be aware of.
Failure to comply with regulations such as GDPR, MiFID II or PCI DSS can result in companies facing criminal liability, costly lawsuits, fines, and the dilapidation of their reputation in the marketplace. So, ensuring full regulatory compliance and an ethical performance becomes essential for the companies.
How Recordia® makes companies compliant with international data protection regulations
Recordia® is designed and certified to meet the technical security and data privacy requirements necessary to comply with international regulations, such as encryption, exhaustive control of access and movements within the platform, or the safe custody of data for the time required by each regulation.
Capture and custody
Record all interactions legally, set the custody period and choose the geographical location of the secure storage servers.
Encryption of the data
Your recordings are fully encrypted end-to-end using 256-bit AES encryption with rotation policies, even at its rest.
Centralize and manage
Centralize and manage all recordings in a single program. All recordings and captures remain secure within Recordia®.
Authenticity
Ensures transparency, thanks to the HASH fingerprint it is proven and certified that each interaction remains unaltered from end to end.
Access restriction
Configures and monitors user access and privileges through two-factor authentication (2FA) and blocks access after a certain number of failed attempts.
Retrieve and share
The trace of your interactions can be retrieved at any time in case of audit, query or lawsuit, or if their modification or deletion are required by users.
International regulations for data protection
The European Union General Data Protection Regulation establishes specific requirements for companies and organizations with respect to the collection, storage and management of personal data to prevent it from misuse and abuse.
- Custody, store, and encryption of the data even at rest is guaranteed, making them available when needed to modify or delete.
- Recordia® allows companies to store the customers GDPR consent and its status is revealed at the time each customer calls, warning agents in case there is no consent.
- Every single record has its authenticity assured and certified thanks to HASH fingerprint.
- Every access and modification to the data are registered providing full control and traceability.
Markets in Financial Instruments Directive (MiFID II) is the second version of a directive designed to record and ensure customers fully understand the financial products and their implications in order to ensure transparency.
- The records are securely stored during the period of custody up to 7 years.
- The authenticity and completeness of the records is proven and certified thanks to the HASH fingerprint.
- Calls are fully recorded even if call center agents are remote working, no matter if they are done though fixed or mobile lines.
- Records are periodically monitored, and its access is guaranteed.
- Adjust accesses and permissions within Recordia®. Every single login and modification to the records is registered.
This security standard defines the set of requirements to guarantee the security in the treatment, processing, and storage of credit card information to combat fraud. When it comes to accepted credit card payments, companies must ensure that they follow this standard.
- Access to the records is monitored and secure, Recordia® requires two-factor authentication (A2F), after a specific number of login attempt failures, the access is locked for the user.
- Recordia® encrypts files end-to-end by using 256-bit AES encryption.
- Every single record has its authenticity assured and certified thanks to HASH fingerprint.
- Records can only be played within the platform, download and export privileges can be controlled and can be revoked anytime.
The California Consumer Privacy Act is a data privacy law that regulates how companies are allowed to process the personal data of Californian citizens.
- Record calls made through both fixed and mobile lines and other communications like email or SMS.
- Personal data recorded is securely custodied withing Recordia® by using 256-bit AES encryption in its end-to-end.
- Records are easily searchable and identifiable for their modification or deletion if they are requested.
- Accesses and privileges are controlled and monitored, knowing in each moment who access and what they do to prevent losses or manipulation.
- Access to the records is protected by two-factor authentication (A2F), after a specified number of login attempt failures, the access is locked for the user.
The Dodd-Frank Wall Street Reform and Consumer Protection Act is a federal law created to promote transparency in the financial system as well as to improve accountability and the protection of costumers from abusive practices made by financial institutions.
- Record calls and swaps made through both fixed and mobile lines.
- Your customers’ consent for the treatment of their personal data is stored in Recordia®, warning your agents in case it lacks.
- All the data is securely recorded, stored, and encrypted in Recordia® even at its rest, for up to 5 years.
- The records are available when needed if their modification or deletion is requested.
Records are easily searchable and identifiable within Recordia®.
Recordia® takes care of your business operative
24/7 Monitoring
Recordia® works with automated warning systems for operating instabilities to be quickly troubleshooted seamlessly.
24/7 Support Team
Our engineers ensure Recordia® works perfectly and assists you with any questions or concerns.
Fully Secure
Recordia® uses HSM encryption methods with rotation policies, objects are encrypted with AES256 algorithms, and connections are established with secure protocols such as IPSEC and HTTPS or with VPN and SDN.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
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