Avaya Aura Platform Integration
Welcome to Recordia®’s Integration with Avaya Aura Platform
Recordia® seamlessly integrates with Avaya’s communication systems, including the Avaya Aura suite (Aura Communication Manager and Aura Application Enablement Services (AES)), providing support for Aura 10 utilizing advanced Device, Media, and Call Control (DMCC) technology.
Streamlined Investment with Cloud-Based Convenience
Embrace the future with Recordia® and its cloud-based service model that provides an enterprise call recording experience with no upfront investment. Our offering revolutionizes Total Cost of Ownership (TCO), as it eliminates the traditional capital expenses associated with on-premises solutions. By adopting our SaaS platform, you benefit from a ‘pay-as-you-grow’ structure, granting you the agility to scale your recording needs in alignment with your business growth, all while maintaining cost-efficiency.
Software-Only Solution
Achieve enhanced flexibility and ease of deployment within your communication infrastructure with our software-centric solution. Ensure that all customer interactions are captured efficiently, without the need for additional telephony hardware.
Highly Flexible
Designed with unmatched and effortless adaptability to any existing communication infrastructure, Recordia® enables the recording of a wide range of communication technologies, from analog and DCP to IP phones.
Supports Remote Agents
Adapt to the dynamic nature of today’s contact centers and provide robust support with Recordia® to keep your agents connected and your customer conversations clear and recorded, whether remote, distributed across multiple locations or in a hybrid model.
Maximize Your Avaya Aura Platform with Recordia® Integration
Unlock the full potential of your Avaya Aura investment with the seamless integration of Recordia®, tailored to any size business.
Incorporate our solution into your Avaya Aura ecosystem and experience unparalleled call recording, insightful analytics, and improved operational effectiveness.
Understanding the Functionality
Discover the power of Device Media Call Control (DMCC), an essential API for direct call recording capabilities via the Avaya Communication Manager.
Recordia® harnesses the TSAPI interface from the Application Enablement Services (AES) server to proficiently monitor skill groups and agent stations within the Avaya Aura Communication Manager framework.
Revolutionizing Authentication with Identia
Provide live voice biometric authentication with Identia, our module within the Recordia® suite that seamlessly integrates into your Avaya call center.
Transform the customer experience by reducing authentication time to a mere three seconds, dramatically cutting down the Average Handling Time (AHT), and streamlining call handling processes.
Uncompromised Security with Recordia®
At Recordia®, security isn’t optional—it’s integral. Our robust security framework is meticulously designed to ensure the utmost protection of your communications.
- Granular permissions ensure access control with pinpoint precision, so only authorized users can access sensitive data.
- Highest level of security with HSM encryption ensuring that call data is impenetrable to unauthorized access.
- Encrypted communication channels to ensure data transfer through secure and encrypted channels, preventing interception and breaches.
- A solution fully committed to security and certified with ISO 27001, ISO 9001 and ENS High level.
Discover the power of Recordia® and unlock your full potential!
Our team of seasoned experts will guide you towards the best approach to overcome any obstacle with ease. Contact us now and experience the ultimate solution to all your needs!
Brochure
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Use Cases
Discover Recordia®’s versatility through its wide array of use cases.