Sales Analysis and Verification in Contact Centers

Use Case

Telephone sales is one of the most demanded services of Contact Centers and telephone is still the most popular channel for customers despite the importance that digital channels have acquired.

Sales call volumen is so large that it becomes essential for companies to use technologies that help analyze and verify these sales in order to streamline processes and maintain quality standards.

Discover how AI technologies help companies to:

• Increase sales quality.
• Detect the sentiment of the interlocutors.
• Improve commercial speeches.
• Verify the legal requirements of the sale.